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Profile

Employed in the social service sector for 2.5  years gained experience with child welfare and have acquired great interpersonal communication and behavior management skills. I am capable of collaborating within a team to improve behavior modification outcomes, self esteem and academic achievement for clients. Implemented a computer based bookkeeping system to keep track of financial budgets and cutting man hours from the paper based system.

Skills

  • Flexible, adaptable and team work oriented.
  • Good Interpersonal and communication skills.
  • Interact effortlessly with people of different backgrounds, cultures and occupations.
  • Can work under pressure and under minimal supervision.
  • Microsoft Word/Excel/Power Point.
  • Google Documents
  • Bilingual - English/Spanish

Education

  • Bachelors of Arts in Psychology (Dec 2015) 

 California State University, Chico CA.

  • Associate of Arts in Psychology (Dec 2013) 

Citrus College, Glendora CA.

Work History

Mar 2014Jul 2016

Facility Manager

Environmental Alternatives
  • Crisis communication able to use de-escalation techniques while providing a safe environment for other residents. 
  • Behavior modification using reinforcement.
  • Provide a safe environment and build healthy relationships.
  • Accompany and remain with residents at school or other events.
  • Supervise phone calls and visitations with approved contacts.
  • Distribute and sort medication for residents.
  • Help with homework and tutor as needed.
  • Supervise and model life skills. 
  • Assisted in development of an adequate bookkeeping system for the facility.
Feb 2015May 2015

Quality Assurance Internship

Butte County Behavioral Health
  • Project management, overall understanding of organizational structure, policies and procedures.
  • Audio recordings of policies and manuals in Spanish to provide access to the Latino population and improve ADA compliance.
  • In-house Spanish test calls to crisis center for evaluation purposes.
  • Was able to attend  Quality Assurance Committee  meetings to witness current improvement on projects.
  • Managed time effectively in order to finish projects by due dates and end of internship. 
Jul 2009Nov 2013

Tax Assistant/Receptionist

Tax Pro Services
  • Use Quicken to enter financial data and reconcile to bank statements to keep clients information up to date as well as create monthly and annual profit and loss statements.
  • Used ATX software to enter tax information, such as W2's, 1099's, income and expenses, to corresponding schedules. 
  • Assisted in organizing tax data and income tax returns by making copies of relevant forms and sorting returns by form numbers, and requesting additional forms needed for completion. 
  • Accounts receivable/billing on a weekly basis and send reminders to outstanding accounts.
  • Assisted in creating yearly newsletters with the latest tax updates. 
  • Provided English to Spanish translations for clients to meet their needs.
  • Assisted clients to obtain Individual Taxpayer Identification Numbers (ITINs), and make phone calls to the Internal Revenue Service.
  • Made company deposits on a daily basis.
20082009

Photo Technician

Walgreens
  • Develop film for customers on a timely manner; provide customer service in store and over the phone.
  • Made sure all photo equipment was working properly.
  • Balance cash register at the end of the day. 

Certifications

  • CPR/First Aid (2016).
  • Crisis Intervention CPI (2016)
  • Mandated Reporter (2014).

Seminars/ Professional Development

  • Therapeutic Crisis Intervention. February 2015
  • Nurtured Heart Approach. October 2014
  • CPI Crisis Intervention. May 2014

Volunteer

  • Student Peer Adviser  (CSU Chico)                                                                                   2015

Helped other students with planning their course schedule, went over their current progress to make sure they were on track. Refer them to appropriate departments in regards to their needs such as tutoring, counseling etc.

  • Senior Circle (Community Action Volunteers in Education)                                      2015

Helped coordinate activities for residents such as crafts, exercise and music. Maintained an upbeat personality, and got residents involved in activities.