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Aug 2011Jun 2012

Associate of Arts

Pasco-Hernando Community College

Work experience


Retail Associate Manager

T-Mobile USA Inc

·Recruit, train, motivate, and manage over 25 sales associates to develop sales and customer serviceskillsresulting in over a 20% increase in sales revenue

·Developed new, more efficient reporting system for  sales across 11 stores that reduced time spent generating reports by management over 45 minutes

·Implemented new sales tracking system to motivate sales associates through competition whichresultedin a 6% increase in revenue for the entire district

·Manage multiple priorities, projects, and tasks simultaneously

·Track, analyze, and report  inventory data resolving any discrepancies reducing store losses by over 30%

·Handle all customer questions and resolve all customer complaints


Assistant Store Manager

Guitar Center stores Inc

·Hired, managed, and motivated over 30 sales associates and department managers to develop industryknowledge, along with sales and customer service skills resulting in a 24% lift in store sales revenue

·Improved display set up of merchandise throughout multiple departments which simplified the salesprocess and was adopted statewide

·Prepared store budget with management team, and presented report to regional managers

·Generated over $50,000 in sales revenue each month, exceeding goals


MS Office products
Have used MS Word, Powerpoint, Excel, and Access for many projects and have continued use and development of my skills on a daily basis.
I have worked with multiple groups to create and deliver training programs to sales teams within certain areas. Also worked closely with some teams, delivering focused training classes monthly to develop specific skills.
Sales Management
Throughout my career, I have managed multiple sales teams and worked with them to become a top team, department, or store within our area. During my time with each team I managed, they have been recognized for their leading performance.
Employee Development
I have spent most of my professional career managing employees, developing them into top performers and advance to the next level in their careers.


English - native language

Spanish - fluent