Summary

I have over 10 years experience in design and implementation of sales and marketing strategies across Europe and Latin America.  I am hard-working, fast-learning and patient. I have a proven ability to over reach sales targets and create long term customer relationships.

Education

Education
Jun 2009 - Jun 2012

Bachelor's Degree in  Marketing and Business Administration

Universidad del Valle de Mexico
English: C1 Advanced
Spanish: Mother tongue

Work History

Work History
Jul 2015 - Oct 2015

Sales Assistant

Physio Needs Ltd
Responsable for delivering a friendly service smiling and welcoming customers to the store, listening to their needs and providing accurate products. Playing an active role in providing a positive customer experience and driving sales.

Duties
Customer Service on the phone, email and face to face
Reception management and placing orders by phone
Retail sales and cashier management
Keeping shelves, windows and displays tidy
Keeping the inventory updated
Website and social media management
Receiving and storing the delivery of large amounts of stock
Sep 2014 - Jul 2015

International Sales Executive 

Estudiar en Irlanda
Responsable for selling General English courses, Flights and Tours  to the Latin American Market. 

Duties:
Sales - Reaching monthly targets by 102%
Customer Support -24/7 student support, visa application process, bank account setup, home-stays, housing etc.
Welcoming and Picking up students in the Airport
Website and social media management
May 2012 - May 2015

Sales and Customer Support Executive

National College of Business Administration
I was in charge of selling English courses to students to come to Ireland and providing them a warm welcome and great after sales service in the school
Duties
Sales. Hit sales targets and grew NCBA from a school of 200 students to a school of 1400. 
Induction and welcome to new students management
Customer service online, face to face and by phone
Reception management
Organising parties and events for new students

Apr 2006 - Apr 2012

Marketing and Sales Assistant

Universidad del Valle de México
UVM is the best University in Mexico. I was in charge of promoting  Diplomas, Certificates and Master's Degree to potential customers (B2B and B2C)
Duties
Attending to student Fairs
Creating agreements with international schools
Organising student events, advertising, word of mount and promotions
Promoting scholarships
Sales. 

Target 2009 of 698 new students enrolled achieved 108%
Target 2010 of 800 new students enrolled achieved 109%
Award to the best national sales person 2011 achieved with 142%
Mar 2004 - Apr 2006

Telemarketing Manager

Universidad del Valle de Mexico
Duties
Making sure that monthly calls targets were reached
Database management
Training and developing Telemarketer's skills
Motivating team creating creative incentives
Analysing  reports and performance of the team
Mar 2003 - Mar 2004

Sales Assistant

Mango
Greeting customers who enter in the shop
Assisting shoppers to find the goods and products they are looking for
Being responsible for processing cash and card payments
Keeping the store and shelves tidy and clean
Giving advise and guidance in product selection to customers
Receiving and storing the delivery of large amounts of stock
Feb 2002 - Oct 2002

Sales Assisant

Liz Minelli 
Advising & serving customers
Processing payments
Assisting customers in order to help them find what they need
Providing customers with information on pricing and product availability
Arranging window displays
Keeping the store and shelves tidy and clean

Certifications

Certifications
Jan 2014 - May 2015

Customer Service

Fetac