Dec 2013 - Present
Customer Service Representative.
Lycatel Bpo Pvt Ltd.
- I work in "Auto Topup Team".
- 'Motto' of our team is to generate revenue by delighting the customers with competitive offers.
- We get bank card details securely to top up the customers Lycamobile account.
- Pitching for the Auto top up by building good rapport with customer.
- Maintaining the good image about our company by catering the customer timely needs.
May 2013 - Sep 2013
Accounts Receiver(Outbound Caller).
Omega Healthcare Managment Services Pvt Ltd.
- My job nature was getting the denied payment from US Medical insurance companies for the medical services rendered.
- I work on behalf of physician to claim the payment. For that, i make calls to insurance companies with the help of database.
- Analyzing the reason for the payment denial and submitting the claim.
Sep 2011 - Oct 2012
Material Coordinator-Customer Service.
Blue Star Ltd.
- My job profile was customer service oriented .
- Interaction with Service Engineers and Product Dealers.
- Role involves product replacement and Annual maintenance contract for Air-conditioning and refrigeration products.
- Delivering the products to customer site as quickly as possible and speeding-up the process for customer timely needs.
Jun 2008 - Aug 2010
Diploma in Mechanical Engineering.
Percentage of Marks- 72.