The Ritz Carlton Salon, New Orleans
Consistently up-sold highest ad-on services in the Manicure and Pedicure department. Recipient of over 20 "Marriott' First Class" awards for going above and beyond client expectations. Sold over $1,000 in spa retail items and gift cards in December of 2013.
Provided guests with quality Classic, French, Shellac, and OPI gel manicures, pedicures, and paraffin treatments.Promoted nail services and product sales. Maintained a clean, neat workstation, and kept the salon products room orderly. Completed necessary client information for each scheduled session. Voluntarily attend departmental meetings. Inventory supplies as needed. Maintained knowledge of current manicure and pedicure techniques and styles. Adhered to Ritz Carlton standards for guest service. Refer guest problems or complaints to supervisor only after taking ownership of issues consistent with Ritz Carlton guest concern resolution policy. Perform other job-related duties (laundry, refilling product containers, organizing merchandise, answering and fielding phone calls.