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Summary

Experienced Cosmetologist with 21 years combined experience working in Full Service Salon, Day Spa, and the Retail Cosmetic Sales industry.

Work History

Jan 2013Jun 2014

Nail Technician

The Ritz Carlton Salon, New Orleans

 Consistently up-sold highest ad-on services in the Manicure and Pedicure department. Recipient of over 20 "Marriott' First Class" awards for going above and beyond client expectations. Sold over $1,000 in spa retail items and gift cards in December of 2013.

Provided guests with quality Classic, French, Shellac, and OPI gel manicures, pedicures, and paraffin treatments.Promoted nail services and product sales. Maintained a clean, neat workstation, and kept the salon products room orderly. Completed necessary client information for each scheduled session. Voluntarily attend departmental meetings. Inventory  supplies as needed. Maintained knowledge of current manicure and pedicure techniques and styles. Adhered to Ritz Carlton standards for guest service. Refer guest problems or complaints to supervisor only after taking ownership of issues consistent with Ritz Carlton guest concern resolution policy. Perform other job-related duties (laundry, refilling product containers, organizing merchandise, answering and fielding phone calls.

Sep 2005Jan 2009

Nail Technician and Aesthetician

Pascale's Day Spa, Lafayette, LA

Was recognized and awarded for consistently selling more nail services than any other technician. Had one of the highest return client average for going above and beyond job description. Brought in clientele through word of mouth advertisement. Awarded a gift certificate for selling more SkinCeuticals products than other Aestheticians in the Spa in 2008.

Analyzed clients’ skin and determined plan of action. Prepared treatment rooms and equipment. Performed treatment procedures using laser, steam, light and microdermabrasion technologies. Performed foto-facial and skin rejuvenation therapies. Managed body contouring procedures for clients. Suggested products and topical medication to clients.

Softening nail cuticles with water and oil, pushing back cuticles, using cuticle knife, and trimming cuticles, using scissors or nippers. Treating nails to repair or improve strength and resilience by wrapping, or providing treatment to nail biters. Whitening underside of nails with white paste or pencil. Advising clients on nail care and use of products and colors. Assessing the condition of clients' hands, remove dead skin from the hands and massage them. Maintaining supply inventories and records of client services. Promoting and selling nail care products. Scheduling client appointments and accepting payments.

Dec 1999Sep 2005

Counter manager and Make-up Artist for Sheseido Cosmetics

Macy's, Santa Barbara, CA

Achieved daily/ weekly/ monthly individual and Boutique sales goals. Maintained  largest target sales per hour. Developed marketing and networking strategies which doubled the returning business.

Trained, coached, and developed employees to deliver outstanding customer service, complete service release forms, perform approved services in compliance with protocol. Responded to customer complaints or inquires within 24 hours, document and report these incidents to Cosmetics Department Manager. Kept accurate and complete records in the Retail/ POS system. Communicated with vendors for making orders and tracking merchandise.Ensure compliance with all Company and Retailer policies and procedures. Safeguarded and kept all customer information confidential. Booked appointments for return services, makeup lessons and events. Trained artists in sales strategies, client relations, make-up applications and skin care techniques.

 

Sep 1995Dec 1999

Hair Designer

Fredrick Hair Studio, Lafayette, LA

Built positive customer relations for future business by consulting, advising, and styling hair to client's satisfaction.

Daily tasks included haircutting, coloring, shampooing, deep conditioning, and styling. Sterilized and stocked tools to ensure cleanliness. Performed hair analysis and recommended appropriate hair care maintenance.

Marketed and sold salon services and products. Assisted salon leaders with administrative tasks and business goals. Ran errands, operated the register, maintained cleanliness of entire salon. Implemented new advertisement and sales techniques, such as weekly specials to grow the business. Assisted manager and team members as directed to ensure smooth running of the salon and comfort of clients at all times. Documented client contact information and filed as to maintain confidentiality. Scheduled client appointments; maintained knowledge of all services, products and prices.

Certifications

Education

19941995

Cosmetology

Lockworks Academie

The cosmetology course offered extensive hands on experience which leading to a thorough understanding of the beauty and wellness industry. The training included hair cutting, color, texture services, nail care, makeup application, business development, retail knowledge, and the concept of gaining and retaining clients.

Theory was combined with extensive hands-on training designed by one of the industry's top stylists at the time, Sam Bracato.