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Sarah Houghton

Self-Motivated individual seeking challenging new opportunities and learning experiences within a professional work environment.

Work experience

Jul 2014Present

Helpdesk Technician

Milestone Technologies
  • Assisting customers via phone and occasionally email with technical difficulties. 
  • Troubleshoot devices such as, Tablets, Phones, Chromebook computers and digital content. 
  • Answering customer calls in a timely manner and ensuring answer accuracy for the best customer service experience and a speedy resolution.
  • Attentive listening and strong focus during each interaction
  • Completing notes after each case with details of the interaction and how the problem was resolved.
Aug 2011Sep 2014

Food/Beer Server (Seasonal)

Sliver Dollar Speedway
  • Taking customer orders and completing the transaction at the time of the order.
  • Preparing the food or drink orders for the customer.
  • Thorough clean up during and after each shift. 
Mar 2014Jul 2014

Resident Assistant

Courtyard Assisted Living
  • Answering resident calls when they need assistance
  • Helping the residents get up and ready for the day which includes assisting with bathing, dressing and walking them to meals.
  • Minor housekeeping including laundry, dishes, making the bed, and emptying all trash cans.
Jan 2013May 2014

Cashier/Food Server

Calskate/Funland
  • Taking customer orders and completing the transaction at the time of the order
  • Preparing the orders and serving them to the customers
  • Thorough clean up during and after each shift
Nov 2011Mar 2014

Sales Associate/Stock

Forever 21
  • Assisting customers when they are shopping and offering additional assistance to find any particular items
  • Fitting room attendant when the customers are ready to try on the merchandise they selected.
  • Censoring new merchandise and helping push the freight to the floor
  • Inventory for stock room and floor merchandise
  • Shipping damaged and recalled items back to corporate monthly
  • Training new employees in the stock room and on the floor
  • Occasional visual merchandising assistance
  • Count registers before the store opens and cashier as needed

Accomplishments

  • Customer service award - Milestone Technologies
  • Organization Award - Forever 21
  • Loss Prevention Award - Forever 21
  • Most Productive Stock Associate Award - Forever 21

Education

Aug 2007Jun 2011

High School Diploma

Gerlach High School
  • High school diploma received.
  • 3.6 GPA

Skills

Typing certificate

Test Score 34 WPM

Characteristics 

  • Self motivated, punctual individual
  • Always use my best efforts to complete any task at hand
  • Quick learner and love to learn by doing hands on training
  • Work well as an individual and with a team as well