- Assisting customers via phone and occasionally email with technical difficulties.
- Troubleshoot devices such as, Tablets, Phones, Chromebook computers and digital content.
- Answering customer calls in a timely manner and ensuring answer accuracy for the best customer service experience and a speedy resolution.
- Attentive listening and strong focus during each interaction
- Completing notes after each case with details of the interaction and how the problem was resolved.