Customer Experience Trainer
EXL Service, SM MOA
• Assigned to handle 24/7 account with 200 front-liner head count, for emergency roadside services
- Ability to produce future Customer Experience Trainers thru the CE Training internship program
- A total of 5 full-time trainers/ analysts were developed and currently handling different accounts.
- Cited by Operations as a principal support in achieving top rank in External Customer Satisfaction Surveys for January- September 2013 and 1st quarter of 2014 (versus 5 Onshore Contact Centers).