Work Experience

Work History

MICE Project Manager (for US/UK source markets)

Feb 2014 - Present
Pacific World, part of TUI Group, Barcelona

Focused on the delivery of projects across large and small scale events, ensuring all projects are delivered efficiently and profitably and maintaining excellent client relationships. Working closely with clients from these source markets and achieve the best results by:

  • Creativity, innovation, new concepts
  • Project costing/budget management
  • Effective supplier management
  • Conducting site visits
  • Training and helping trainees
  • Coordinating free-lancers
  • Onsite coordination
  • Invoicing and reconciliation of accounts

Incentives & Events Project Manager

Nov 2013 - Feb 2014
Abile Events, Barcelona

My duties included all the tasks related to project management on the position described at Brook Green but for an specfic temporary project

Incentives & Events Project Manager

Feb 2011 - Oct 2013
Brook Green UK DMC, London

Within the role for Project Manager I am wholey responsible for the clients programme from inception to completion. My clients include banks, insurers and large overseas corporates. My duties included:

  • Liaising with clients from abroad on the specifics of their programme.
  • Preparing creative and tailor made proposals and quotations.
  • Booking and coordinating suppliers including accommodation, transportation, catering, venues, entertainment, support staff, etc.
  • Experience in building, maintaining and expanding mutually beneficial relationships with clients colleagues and suppliers.
  • Upselling of services both before the group’s arrival and while the group is on the ground.
  • Attending familiarisation trips and site inspections to improve product knowledge.
  • Invoicing and reconciliation of accounts.

Incentives & Events Project Manager

Apr 2010 - Jan 2011
Wedgewood Travel DMC, London

All the tasks described on the above position but with a main focus on the Spanish, Portuguese and South American market.

Service Stylist (Guest Relations agent)

May 2009 - Sep 2009
Langham London Hotel
  • Responding to all guest queries in a polite, friendly and efficient manner. Dealing with complaints within bounds of responsibility and according to hotel procedure.
  • Guest management, hosting and nurture throughout all facilities, paying close attention to quality control.

IT Helpdesk Team Leader

Jul 2008 - Dec 2008
Hewlett-Packard, Belgium
  • Providing performance reports, organizing the weekly tasks, SLA ́s control.
  • Coordinating a team of 15 agents. Helpdesk agent
  • Providing IT support for Vodafone Spain.
  • Answering incoming calls and solving IT related issues.
  • Promoted from Helpdesk Agent to Team Leader within 2 month period based on performance.

Temporary Admintrative Support

Feb 2008 - Apr 2008
Johnson Controls Inc, Belgium

Supporting the Accounts Payable department in a temporary project.

Internship at the Congresses' department

Mar 2007 - Jun 2007
Viajes El Corte Ingles, Madrid

Supporting the Congress' team with their existing  events.

Brand Image Hostess

2004 - 2007
Multiple agencies throughout Spain

Representing various brands at medium to large scale events throughout Spain.



Executive Master in Marketing & Sales

Oct 2015 - Jul 2016
ESADE Business School

ESADE Barcelona. Starting in October 2015.

Master: Postgraduate in Congresses’ tourism, Conventions and PCO Companies Management

Oct 2006 - May 2007
Universidad Europea de Madrid

Bachelor in Tourism Management 

Sep 2003 - Sep 2006
Universidad de Malaga




Native language




Medium-high level of reading, listening and comprehension. Beginner speaking skills.

Project management 

Extensive experience providing project management for the events and business travel industry

Budgetary control 

Proficient budget control in order to provide the best results

Team player

Ability to work as a team member as well as independently in a fast-paced environment

Adaptability and flexibility

Anticipating & responding positively to changing environments and dealing with changing priorities/workloads. Taking on new challenges at short notice.

Sales techniques

Acquired by conducting client’s site inspections as well as participating in the organization of several familiarization and sales trips 

Problem Solving

Dynamic, results-oriented problem solver


 Confident, articulate, and professional speaking abilities


Excellent presentation and negotiation skills


Creativity applied to the different projects

Microsoft Office 

Word, Excel, PowerPoint, Outlook


Proficient in using the major search engines and forums, blogs, and others to find information

Social Media

User-level of main Social networks such Facebook, Instagram, Twitter.