Sylvia Ortiz

Work History

Work History

Customer Service

Kane Mutual Insurance-Multiply-Line Insurance
Customer Service Assisted subordinates and supervisors in identifying and resolving problems. Corrected record, Maintained close personal contact with policy holder. Investigated and corrected errors, following customer and establishment records and using calculator and computer. Expedited communication between upper level management and general personnel. Maintained & up dated clients records. Obtained credit, Clue, MVR, reports. Displayed professionalism dealing with both personal line and commercial customers. Gathered information from clients regarding their insurance needs. Demonstrated ability to communicate effectively with individuals at all levels. Quoted prices and tried to persuade customers to buy extended coverage's. Regularly fulfilled and exceeded quotes on work performance. Programs: Applied Systems, Proficient with several company systems, including: SAFECO personal lines, Met-Life Auto & Home, EMC Insurance, Chicago Mutual, CNA Bond line.

Human Resource Coordinator

Express Packaging.
Human Resource Coordinator Recruiting high volume, Full Hiring Cycle. Processed Weekly payroll(250 Plus employees) and maintain Employee records. Workmen's compensation reports. Unemployment corresponds, including hearings, Employee Time tracking, maintaining past and current employee records. Programs: QuickBooks, Account Management. Software: Word, Excel, Outlook Express.

Customer Services Representative

Atlas Staffing
Team Lead Recruiting, skilled and unskilled candidates, Weekly Payroll of 250 plus employee's Translating, Full Hiring Cycle, On-site Drug testing, Application process(17 pages) Workmen Comp claims reports, Customer Service, Cross Training Staff, Conduct weekly office meetings, Organized Staff function(time management), Programs-Coats(Staffing program) Software-Yahoo mail Excel, word.

Recruiter

L.T. D Commodities
Recruiter (Seasonal May 2013-Dec 2013Worker) Programs-Newton, Ceridian, Lexis Nexus, and E-My Screen, Software, Excel, word and Outlook express.

Education

Education

Certificate

Waubonsee Community College

A.A.S

Waubonsee Community College

A.G.S

Waubonsee Community College

Skills

Skills

staffing programs

On-site Drug testing

MS/OUTLOOK

EXCEL

Lexis

DEC