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Amit Swar

A telecom professional with 10 years of experience and knowledge in Service Assurance, Project Management, Service Delivery, Network Integration, Provisioning & Planning. My strengths lie in my determination, patience and drive. I am a team leader who looks at operating from a transformation perspective and an enthusiast about creating great customer experience.

Work History

Vodafone Global Services Private Limited 

Oct 2013Present

Manager

  • Managing Operations of a 24 X 7 service assurance team in Vodafone Global Services Private Limited since October 2013
  • Accountable for Incident Management.
  • Responsible for keeping track of key performance indicators and driving improvements.
  • Major / multiple incident management.
  • Incident progress & resolution communications.
  • Service incident reporting.
  • Incident progress & reason for outage/root cause if available Interface stakeholder management.
  • Ad-hoc project ownership / input where incident management required. Monitoring the effectiveness of the incident management process and making recommendations for improvement.
  • Identification and trending of Problems.
  • Development of workarounds/process enhancements/ Knowledge Base/Error Log Creating customer and business reports.
  • Setting up the team objectives and manage team members Performance Dialogue.
  • Work on coaching and empower colleague development.

Cable and Wireless Worldwide

Jul 2010Oct 2013

Network Specialist-Service Assurance

  • Accountable for Incident Management.
  • Responsible for keeping track of key performance indicators and driving improvements.
  • Major / multiple incident management.
  • Incident progress & resolution communications. Service incident reporting

Tata Communications and Transformation Services 

Oct 2007Jul 2010

Network Executive

  • Had been a transmission analyst looking after the SDH build and performed integrated changes under controlled environment.
  • Studying and analyzing design documents and providing solutions for designs to be executed in the network.
  • Network build authority, responsible for building transmission links and paths over NMS/EM

Reliance Communications

Dec 2006Oct 2007

Transport Engineer

Worked as a Transport Provisioning Engineer looking after E1 provisioning and planning of optical network having SDH network elements of NORTEL and MARCONI

Ericsson India

Feb 2005Dec 2005

Fault Engineer

  • Operations and maintenance engineer in charge of transmission faults and daily maintenance. Configuration & troubleshooting function of network elements in the Ericsson radio network.
  • Technical support and troubleshooting of RBS and TX nodes Coordinating with team of 15 technicians to carry out O&M activities for over 120 BTS sites

CERTIFICATIONS

  • PMP® - 1890410                              
  • PRINCE2™ (F) - P2R/IN079355
  • PRINCE2™ (P) - P2R/IN079579
  • ITIL® Foundation - 4737354
  • Course Completion CCNA –NII

TeCHNICAL SKILLS

  • Ericsson: Microwave Mini Link Traffic Node and GSM BTS RBS 2206.
  • Nortel: OM 5200, OM4200, OM4100 and 4150, TN1C, TN1X and DX.
  • Marconi: MV38 (OMS16XX, OMS12XX, OMS84X), Marconi Cross-Connect (MSH86), EMOS (SMA)
  • Ethernet and Ethernet over SDH/SONET standards/ recommendations: IEEE802.3, IEEE802.3ah, GFP (ITU-T G7041), VCAT (ITU-T G707), LCAS (ITU-T G.70)
  • PDH equipment like FAM, OLTM, DACCS, ACES and also legacy 2nd order, 3rd order and 4th order PDH equipment.
  • Test and measuring Instruments: Hands on experience on Transmission testing Equipment like Acterna’s EST125, ANT5, ANT20, OMNIBAR and Agilent Network Analyzer.
  • Hands-on experience on network configurations like Contiguous Concatenation (CAT), Virtual Concatenation VCAT, LCAS, PDH, LO- SDH, HO- SDH
  • Well versant with protection schemes/ protection switching techniques like - G.873.1 / G.808.1: 1+1, 1:1, 1: N, SNCP
  • Experience in Performance Monitoring and Alarm monitoring

Projects

Enhancing teams Operational capability – Transfer of work from Onshore to offshore operations center

Roles and responsibilities

  • Providing leadership to work transition including acquiring team for work transfer.
  • Managed scope, time, quality, people, risk and communications for the project.
  • Creation of Project schedule and plan.
  • To supervise and guide the technical teams-Design, System Integration, Field and Service Assurance throughout the lifecycle of the project.
  • Monitoring Project through weekly reviews, stakeholder meetings, milestone achievements etc.

Field Resource Utility Optimization - Drive to improve overall quality reduce re-work and truck roll out.Hard benefits showcased by improved decision making and eradicating quality issues in the process.

Roles and responsibilities

  • Creating the plan for the project and mapping stakeholders.
  • Arranging brainstorming sessions and data analysis for arriving at benchmarks.
  • Providing leadership in revamping the quality framework and quality assurance. Creating rate card based report and suggesting improvement areas.
  • Monitoring Project through weekly reviews, stakeholder meetings, milestone achievements etc.

Education

College Of Engineering

20012005

B.Tech- Electronics and Telecommunication

SKILL

Service Assurance, Network Delivery & Operations, Quality Assurance & Control, Performance Management Project Planning, Project Management, People Development & Management

Networking Skill:   Optical Transmission, Ethernet, SDH, PDH, ROADM, OTN