Frans Van Terwisga

Frans Van Terwisga

Brand Consultant & Owner of The Sign Works Graphic Design

  • Singapore, SG

 

  • Entrepreneurial minded and willing to push boundaries
  • 8 years of technical consulting, training and customer support experience.
  • Skilled in conflict resolution, facilitating diverse learning, and building productive relationships with clients and staff.
  • Energetic self-starter with excellent team development, conflict resolution and negotiation skills.
  • Experienced in evaluation and developing project plans, set-up of customer support structures.
  • Excellent in maintaining interpersonal relationships with individuals having different cultural backgrounds.
  • Experienced in effectively communicating technological and marketing information to individuals with different professional backgrounds.
  • Experienced in managing projects with limited resources and manpower.
Work History
Work History
Jan 2014 - Present
Brand Consultant & Owner
The Sign Works Graphic Design
  • Provide branding and marketing services to tech startups in US and UK.  
  • Worked on branding portfolio of 10+ clients since 2014.
Jan 2012 - Feb 2013
Customer Program Manager (Account Managent)
ST-ericsson Asia pacific pte ltd

Responsibilities:

  • Project management and customer liaison for Chinese based clients.
  • Ensure that internal manpower is aligned with client’s deadlines and the appropriate resources are allocated.
  • Maintain proper project documentation and version handling for internal and external purposes.
  • Internal reporting towards higher management on project statusses and provide early warnings in terms of escalations.
  • Provide initial technical support to clients during the start-up phase of their projects.
  • Advocate importance of client projects internally to different stakeholders in various parts of the organisation.
  • Create and provide marketing materials to sales teams in China.
  • Manage a portfolio of Chinese businesses amounting to 20 million USD revenue for the company.
Jul 2010 - Jan 2012
Senior Customer Support and Application Engineer
ST-Ericsson Asia Pacific pte ltd

Responsibilities:

  • Provide technical after-sales support to clients in China, Japan and South Korea.
  • Train Singaporean staff on latest technologies including WiFi, GPS, Bluetooth and FM.
  • Engage in competitor analysis and provide marketing department with necessary marketing materials.
  • Mentor 2 junior engineers and train them for customer support activities.
Nov 2005 - Jul 2010
Customer Support and Application Engineer
ST-Ericsson Nederland Bv

Responsibilities:

  • Provide technical after-sales support for main clients in South Korea.
  • Train field application engineers on wireless technologies and problem-solving skills.
  • Engage in competitor analysis and provide marketing department with necessary marketing materials.
  • Manage and maintain stock of demo/ sample materials of products handled by the department
Education
Education
Oct 2011 - Nov 2013
Master of Science in Healthcare Management
University of Wales

Grade: Percentile: 62 / GPA: 3.1

The Master of Science in Healthcare Management course facilitates the need for improved management tools and skills specifically towards the healthcare industry compared to an MBA.

Course Modules

  •        Accounting & Economics
  •        Epidemiology & Disease Prevention Management
  •        Ethics & Law in Healthcare
  •        Global Healthcare
  •        Organisational Behaviour (HR)
  •        Marketing
  •        Research Methods for Managers
  •        Strategic Management
Sep 1999 - Jun 2005
Bachelor in Engineering - Electronics
Fontys University of applied sciences

Grade: GPA 2.5 

Specialisation:

  • RF
  • Electromagnetic Compatibility
  • Analogue design
  • Network Principles
Certifications
Certifications
Jan 2013 - Jan 2013
Positive Influencing
British council Singapore

The ability to use positive reasoning and negotiation skills in work and personal situations with the aim to have a win-win situation for all sides involved.

Aug 2006 - Aug 2006
Intercultural Awareness
trompenaars Hampden-turner

The ability to solve dilemmas with positive outcomes in situations where different cultures could cause friction in business processes.

Skills
Skills
cross-functional team leadership

Understanding the dynamics of teams with individuals of different professional backgrounds and nationalities.

Customer Engagement

Improving customer relations by keeping them engaged and interested in the portfolio of products provided.

Customer satisfaction

Ensuring all targets are met with little problems faced by customers.

customer experience

Creating an environment where customers and their employees feel the confidence in our abilities as a trustworthy business partner.

product marketing

The art of promoting products and ensuring a positive response from customers.

product management

Understanding the products abilities and shortfalls and making sure the product portfolio is positively received by managed customers.

communication

The ability to effectively present a message or idea to a target audience with the aim to achieve a desirable response and/or action.

reasoning & pursuasion

The art of communicating with one or multiple other parties in order to achieve a desired outcome.