Kushal Das

Work History

Work History

Business Analyst

Infosys
Business Analyst, Bhubaneswar, India Responsibility: Performed Requirement gathering including regular client SME interaction and periodical demonstration of functionalities, extensive System Analysis for projects across multiple technology platforms Proposing new ideas to clients to enhance the business process. Taking up calls on behalf of the team with the Client to discuss everyday project updates. Facilitating and conducting meetings and workshops with clients and senior management Analysed business requirements and prepared detailed design documents. Provided High Level Solutions for design and performance issues. Transforming business requirements into functional requirements and designing business models using MS Visio. Helped and directed the development/testing team to have a clear understanding on the products and plan of execution using Agile and Waterfall methodology. Leading the core team of developers and testers and acting as the point of contact for overall Client interactions. Acting as offshore coordinator and maintaining the team dynamics with higher management and onshore team personnel. Participating in the project estimation exercise. Planning the time distribution for different tasks based on the initial Ball Park estimates of the tasks and the total time provided for the project. Creating the Test Strategy. Preparation of System Test Plan and Unit Test Plan. Upon completion of development responsible for migrating projects in various environments like SIT(System Integration Testing), UAT(User Acceptance Testing) and Production. Performed unit testing, functional, system integration, regression testing, and peer review. System Testing by using JavaScript Tool Selenium. Participated in process reviews every month to ensure that all the quality processes are met. Value Additions: Trained team members in using tools, technology and domain knowledge. Created technical and business documents to enhance the Knowledge Management system. Created various Automation Tools to enhance the business process. Achievements and Recognition Certified Professional Certified in Mainframe technology by Infosys Domain Knowledge Vast experience in Insurance and Retail, CPG, Logistics and Life Sciences domain. Certified Loma(280) professional in Principles of Life Insurance: Health Insurance and Annuities.

Business Analyst

Cognizant Technology Solutions
Business Analyst, Kolkata, India Responsibility: Performed Requirement gathering including regular client SME interaction and periodical demonstration of functionalities, extensive System Analysis for projects across multiple technology platforms. Taking up calls on behalf of the team with the Client to discuss everyday project updates Facilitating and conducting meetings and workshops with clients and senior management. Analysed business requirements and prepared detailed design documents. Provided High Level Solutions for design and performance issues. Transforming business requirements into functional requirements and designing business models using MS Visio. Helped and directed the development/testing team to have a clear understanding on the products and plan of execution using Agile methodology Develop test cases and test plans. Leading the core team of developers and testers and acting as the point of contact for overall Client interactions. Acting as offshore coordinator and maintaining the team dynamics with higher management and onshore team personnel. Participated in the project estimation exercise. Planning the time distribution for different tasks based on the initial Ball Park estimates of the tasks and the total time provided for the project. Performed project coordination tasks including resource planning, allocation, updating of internal systems and providing weekly reports. Value Additions: Trained team members in using tools, technology and domain knowledge. Trained and educated internal customers on business systems and processes. Created business process documents

Carpark Customer Services

Atrium Investments Ltd
Carpark Customer Services,, Auckland, New Zealand Responsibility: Monitoring of the intercom and security cameras and responding were necessary to the public. Ensure all inbound customer services queries are handled in a professional manner with high level of services. Programme up new companies, tagmaster access cards and season cards on the Carpark system. Responsible for ensuring that the carpark delivers clear communication, accurate billing and a high level of customer service. Monitoring levels of parking tickets and receipt paper, and reorder requirements on a timely basis. Monitor float and change box levels and all APS machines daily. Coordinate and supervise the re-floating and emptying of APS machines. Liaise with the relevant people on issues relating to maintenance and repairs of the carpark equipment and hardware.

Loss Prevention Officer

The Warehouse Group
Team Member/Loss Prevention Officer, Auckland, New Zealand Responsibility: Monitoring of the security cameras in order to prevent theft of products and to identify suspicious individuals. Processing high volume of customer's sales transactions. Ensuring customers receive exceptional, prompt and friendly service. Ensure all inbound customer services queries are handled in a professional manner with high level of services Handling the customer complaints, co-ordinate the stock returns, promote and support fundraising and promotions. Ticketing of the products on display and replenishment(filling) of the existing line of products. Work History in India

Retail Cashier

Spotless Group Ltd
Retail Cashier,-Eden Park Stadium, Auckland, New Zealand Responsibility: Handling transactions using Till in Food and Beverages department. Assisting, advising the customers in food selection and providing valuable accurate customer service. Handling high volume of customers during several important events such as NRL Auckland Nines Tournament.

Education

Education

B.Technology

College of Engineering

Postgraduate Diploma

Massey University

Skills

Skills

Acceptance Testing

UNIT TESTING

REGRESSION TESTING

KNOWLEDGE MANAGEMENT SYSTEM

CPG

Portfolio