Credit & Ops Executive
e-Nxt Financials Ltd. (Tata Motors FINANCE LIMITED)
Assisted customer in processing all consumer loans and documented process.
Coordinated with banks and customers and implemented all loan programs.
Performed customer service activities and resolved all customer requests.
Monitored all customer issues and resolved it to maintain good customer relationships.
Prepared records of all daily activities.
Coordinated with various departments and escalated issues whenever required.
Scheduled work and participated in Dealer meetings and ensured resolution of all customer concerns.
Trained new employees and subordinates on bank work.
Develop good business relation with the customer and Dealers to make a good portfolio. Develop, implement new growth driven sales strategies for augmenting sales and meeting, sales targets on monthly basis. Cross selling TML & TMI Products