EXPERIENCED PROFESSIONAL with over 25 years experience in management, development, organization, and implementation, maintaining connections with dozens of international organizations, coordinating task management, and facilitating internal and external company communication.
Marketing Consultant/Sales Developed new business advertising revenue and increased circulation to 30k Managed sales cycle from start to finish to increase retention Kept sales funnel going by maintaining an active schedule of face-to-face appointments and prospecting calls
Project Manager/Estimator Responsible for over-seeing commercial improvement projects including bidding and estimating, coordinating between owners, property managers, brokers and contractors, and working closely with city and county regulations for a commercial general contracting company Developed and fostered relationships with major property management companies that own and manage over 500, 000 square feet of commercial space, propelling business to higher revenue and repeat business throughout Houston Cultivated sub contractor relationships with trades people including plumbing, electrical, and HVAC based on integrity, quality and reliability resulting in cost savings and smoother projects
Owner/Manager Purchased, leased and sold commercial real estate properties including shopping centers and office space. Managed and remodeled to elevate property value and maximized return on investment to partners Masterminded and managed revamping of building and business model of JMH Grocery in West University, and converted mom and pop grocery into a contemporary and highly profitable multi-purpose neighborhood store, restaurant and high end specialty coffee shop Oversaw the management of JMH Grocery for 18 months which included all aspects of day to day operations of small business including negotiating with vendors, supervising employees and customer service Turned non-revenue producing centers into profitable centers, raised profitably on lower producing centers and increased occupancy to a consistent 90%
Call Center Manager Successfully managed North American call center with over 20, 000 calls per day from individuals and companies and over 1, 000 employees for one of the largest computer manufacturing companies in the world Coordinated multiple departments of call center including education, telecom and production, and third party outsourced contractors while providing a seamless and transparent service to customer base. Saved company millions of dollars due to efficient call flow Generated and analyzed metrics on various key areas of business, reported results and proposed recommendations for improvements and process changes
Minor Accounting
General HR Activities
Managed Staff
Organizer of the Freeman-Reed Start-Up
Managed multi-million dollar inventory and budget implementation