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Personal Statement

Work experience

May 2014Nov 2015

Junior Solutions Architect/Service Delivery

BP Oil New Zealand Limited

  • Manage annual PCI assessment with QSA and maintain PCI compliance
  • Ensure the ‘Silent Running’ of business operations through effective management of processes and clear communication
  • Responsible for defining, documenting and articulating functional scope across various areas of the business
  • Solution development and technical consultancy across a broad technology spectrum
  • Implement new security designs into the retail infrastructure by working closely with both internal and external vendors
  • Maintaining annual IT budgets and providing assistance for performance and planning to the CIO and providing monthly reporting
  • Liaised between internal IT teams and business users to ensure escalations were addressed and resolved within agreed service levels.
  • Manage enterprise-level IT security infrastructure within the retail environment
  • Oversaw and coordinated the IT infrastructure install and setup for the new BP Oil Office in Newmarket
  • Designed the solution for the NPS rating system used for BP Retail sites


  • Successfully transitioned BP to a new Vodafone Service Model and incorporated new service level agreements
  • Achieved ‘Silent Running’ of business operations during a planned building power shutdown through the use of a portable generator providing business continuity
  • Design and implementation of new change management process for retail environment across both internal and external business partners reducing the number of incidents logged

Jun 2011May 2014

IT & Telecommunications Co-Ordinator

BP Oil New Zealand Limited
  • Manage Corporate and Retail mobiles – Hardware support, Connection Management, Reporting, and Fault resolution
  • Provide assistance to voice network team (AU) on Corporate Cisco Phone system issues in Wellington and Auckland office
  • Building strong, lasting relationships with internal business partners and external vendors
  • Development and implementation of new mobile policies and processes
  • Maintain effective working relationships with telecommunication providers to deliver robust, cost effective and sustainable services
  • Working closely with various business stake holders to improve existing processes and to ensure efficient and effective delivery of various internal projects
  • Work with the procurement manager to simplify our interactions with telecommunication providers, through processes and technology
  • Complete allocated project activities as necessary, e.g. implementation of Cisco Phone system
  • Monitor telecommunications spending, seek out areas for efficiencies and ensuring budget is not exceeded including preparation of annual budget for multiple business areas
  • Maintain effective working relationships with key suppliers to deliver robust, cost effective and sustainable services
  • Was the primary point of contact for escalations for abnormal and difficult situations
Jun 2009Jun 2011

Service Delivery Manager/Account Manager

Digital Mobile/Vodafone NZ
  • Building up a working knowledge of clients operating environment and ensuring that all agreed service level agreements are met
  • Communicating complex technical concepts to clients
  • Writing up service delivery reports and providing monthly reporting on incidents, hardware purchases, customer spend, etc to both medium and large enterprise clients
  • Ensured appropriate documentation was in place for specific support requirements
  • Incident management of outages and customer impacting faults and providing regular updates to clients and ensuring swift resolution
  • Working closely with the Area Sales Manager to prospect, pitch & close new business
  • Manage both mobile and fixed line transition of new clients to Vodafone and ensure that all key stake holders are engaged and any/all concerns are addressed appropriately
Jan 2009Jun 2009

Account Manager

Digital Mobile Franchise
  • Build strong relationships with decision makers by developing an extensive understanding of the customers overall business
  • Communicating business relevant information and clearly explaining complex solutions to clients
  • Gaining a strong knowledge and understanding of a clients’ brand and products
  • Support the customer throughout the transition period and constantly look for future opportunities to expand across the account
  • Retain accounts through the development of strong relationships with key decision makers.
  • Working closely with the Owner to pitch & close new business
Sep 2008Jan 2009

Business Development Manager

ORB Communications/Telecom NZ
  • Working closely with the Sales Manager to prospect, pitch & close new business
  • Involved in the day to day management of existing clients
  • Retain accounts through the development of strong relationships with key decision makers.
  • Preparing quotes and proposals for a variety of clients Ensuring smooth transitions within the telecommunications field



Advanced Diploma in Hotel Management

Pacific International Hotel Management School, New Plymouth

Marketing Management,  Event Management,  Sales, Accounting, Tourism