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Personal Statement

Work experience

May 2014Nov 2015

Junior Solutions Architect/Service Delivery

BP Oil New Zealand Limited


  • Manage annual PCI assessment with QSA and maintain PCI compliance
  • Ensure the ‘Silent Running’ of business operations through effective management of processes and clear communication
  • Responsible for defining, documenting and articulating functional scope across various areas of the business
  • Solution development and technical consultancy across a broad technology spectrum
  • Implement new security designs into the retail infrastructure by working closely with both internal and external vendors
  • Maintaining annual IT budgets and providing assistance for performance and planning to the CIO and providing monthly reporting
  • Liaised between internal IT teams and business users to ensure escalations were addressed and resolved within agreed service levels.
  • Manage enterprise-level IT security infrastructure within the retail environment
  • Oversaw and coordinated the IT infrastructure install and setup for the new BP Oil Office in Newmarket
  • Designed the solution for the NPS rating system used for BP Retail sites


Achievements

  • Successfully transitioned BP to a new Vodafone Service Model and incorporated new service level agreements
  • Achieved ‘Silent Running’ of business operations during a planned building power shutdown through the use of a portable generator providing business continuity
  • Design and implementation of new change management process for retail environment across both internal and external business partners reducing the number of incidents logged






Jun 2011May 2014

IT & Telecommunications Co-Ordinator

BP Oil New Zealand Limited
  • Manage Corporate and Retail mobiles – Hardware support, Connection Management, Reporting, and Fault resolution
  • Provide assistance to voice network team (AU) on Corporate Cisco Phone system issues in Wellington and Auckland office
  • Building strong, lasting relationships with internal business partners and external vendors
  • Development and implementation of new mobile policies and processes
  • Maintain effective working relationships with telecommunication providers to deliver robust, cost effective and sustainable services
  • Working closely with various business stake holders to improve existing processes and to ensure efficient and effective delivery of various internal projects
  • Work with the procurement manager to simplify our interactions with telecommunication providers, through processes and technology
  • Complete allocated project activities as necessary, e.g. implementation of Cisco Phone system
  • Monitor telecommunications spending, seek out areas for efficiencies and ensuring budget is not exceeded including preparation of annual budget for multiple business areas
  • Maintain effective working relationships with key suppliers to deliver robust, cost effective and sustainable services
  • Was the primary point of contact for escalations for abnormal and difficult situations
Jun 2009Jun 2011

Service Delivery Manager/Account Manager

Digital Mobile/Vodafone NZ
  • Building up a working knowledge of clients operating environment and ensuring that all agreed service level agreements are met
  • Communicating complex technical concepts to clients
  • Writing up service delivery reports and providing monthly reporting on incidents, hardware purchases, customer spend, etc to both medium and large enterprise clients
  • Ensured appropriate documentation was in place for specific support requirements
  • Incident management of outages and customer impacting faults and providing regular updates to clients and ensuring swift resolution
  • Working closely with the Area Sales Manager to prospect, pitch & close new business
  • Manage both mobile and fixed line transition of new clients to Vodafone and ensure that all key stake holders are engaged and any/all concerns are addressed appropriately
Jan 2009Jun 2009

Account Manager

Digital Mobile Franchise
  • Build strong relationships with decision makers by developing an extensive understanding of the customers overall business
  • Communicating business relevant information and clearly explaining complex solutions to clients
  • Gaining a strong knowledge and understanding of a clients’ brand and products
  • Support the customer throughout the transition period and constantly look for future opportunities to expand across the account
  • Retain accounts through the development of strong relationships with key decision makers.
  • Working closely with the Owner to pitch & close new business
Sep 2008Jan 2009

Business Development Manager

ORB Communications/Telecom NZ
  • Working closely with the Sales Manager to prospect, pitch & close new business
  • Involved in the day to day management of existing clients
  • Retain accounts through the development of strong relationships with key decision makers.
  • Preparing quotes and proposals for a variety of clients Ensuring smooth transitions within the telecommunications field

Education

20052008

Advanced Diploma in Hotel Management

Pacific International Hotel Management School, New Plymouth

Marketing Management,  Event Management,  Sales, Accounting, Tourism