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I realize that acquiring and maintaining loyal repeat business by meeting and exceeding each customer’s expectations with service that sells is of the utmost importance for every company in the service industry.

Work experience

Feb 2012Apr 2015

Server

Longhorn Steakhouse
​Charleston, West Virginia​ ● Took orders, served food and drinks, and provided quality customer service ensuring that guests have an enjoyable dining experience ● Cultivated relationships with guests, exceeding their expectations, and ensuring their willingness to return
Apr 2011Jan 2014

Independent Contractor

Construction Professional
​Charleston, West Virginia​ ● Team leader responsible for ​ assembling and managing a workforce of specifically talented individuals for the job while regularly updating clients and ensuring that deadlines, payroll, and budgets are met properly ● Performed all aspects of general remodeling, including, but not limited to, painting,​ carpentry, roofing, bathroom & kitchen replacement and demolition
Apr 2005Oct 2011

Bar Manager, Kitchen Manager

Bar 101/Ichiban
Charleston, West Virginia ● Developed and implemented new systems and procedures; introduced improved working practices to enhance organizational performance and efficiency with a proven track record of profitable gains ● Utilized problem solving and analytical abilities by controlling sales, marketing, and business development
May 1996Feb 2005

Corporate Trainer

Applebee's
Kanawha City, West Virginia​ ● Trained new management and staff at new store openings and developed in-depth documentation and reports for senior management ● Gained valuable work experience in the overall day-to-day operations of a full service restaurant

Education

20092012

Associates Degree in Business Management

Huntington Junior College
20072009

IT Maintance and Microsoft Certifications

ITT Technical Institute