I realize that acquiring and maintaining loyal repeat business by meeting and exceeding each customer’s expectations with service that sells is of the utmost importance for every company in the service industry.
Work experience
Work experience
Server
Feb 2012 - Apr 2015
Longhorn Steakhouse
Charleston, West Virginia ● Took orders, served food and drinks, and provided quality customer service ensuring that guests have an enjoyable dining experience ● Cultivated relationships with guests, exceeding their expectations, and ensuring their willingness to return
Independent Contractor
Apr 2011 - Jan 2014
Construction Professional
Charleston, West Virginia ● Team leader responsible for assembling and managing a workforce of specifically talented individuals for the job while regularly updating clients and ensuring that deadlines, payroll, and budgets are met properly ● Performed all aspects of general remodeling, including, but not limited to, painting, carpentry, roofing, bathroom & kitchen replacement and demolition
Bar Manager, Kitchen Manager
Apr 2005 - Oct 2011
Bar 101/Ichiban
Charleston, West Virginia ● Developed and implemented new systems and procedures; introduced improved working practices to enhance organizational performance and efficiency with a proven track record of profitable gains ● Utilized problem solving and analytical abilities by controlling sales, marketing, and business development
Corporate Trainer
May 1996 - Feb 2005
Applebee's
Kanawha City, West Virginia ● Trained new management and staff at new store openings and developed in-depth documentation and reports for senior management ● Gained valuable work experience in the overall day-to-day operations of a full service restaurant