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Santhosh Kumar

Work experience

Network Engineer

SVL Infotech Pvt
Network Engineer. Project: Maintain entire network and solving issues. System administration for the site and responsible for the entire Hardware, OS and network of the systems installed. Installation of LAN using Hubs & Switches. Maintenance of WAN including VOIP and VPN clients. Maintenance of WATCH GUARD Firewall model 700 Establishing and monitoring site to site VPN's to the client offices. Coordinating with the clients on any connectivity issues. Configuring mobile user VPN's. Creating and maintaining Policies like HTTP, HTTPS, and FTP Etc. Maintenance of Serv-U FTP Server and Creating & Configuring FTP Users Accounts. Installation and Maintenance of Windows2000 and windows2003 server operating systems which includes Installing and configuring Active Directory, DNS, DHCP Creating User Accounts, Groups and Configuring Folder Permissions. Creating and configuring user profiles and Group policies. Installation and Maintenance of SQL 2000 server. Installation and Maintenance of windows 2000 professional, XP professional and windows 98 clients and software like ProComm, Cute ftp etc. Installation and trouble shooting of Hardware internal and external devices and other third party software's. Creating Email accounts for the users. Configuring and maintaining user mail boxes using Outlook Express & Microsoft Outlook. Installing and maintaining print Server DLINK DP300U and printers like HP1010, TVS MSP 255. Installation and Upgrading Regularly Norton Antivirus Corporate edition. Preparing Daily/Weekly/Monthly Reports On Network/Services Uptime Total Team Size: 3 Roles and Responsibilities: Active Team member in solving Network related issues. Duration: 18 months.

Customer Support Representative

SVL Infotech Pvt
Customer Support Representative. Project: Handling Customer Service Requests. Handled the Customers at level 1 which involves Solving and Tracking the Issues and Queries. We are the Single point of Contact for the customers. Apart from Recording and classifying the issue, we have to fix the issue within the Specified time slot based on the priority. Functional escalation will also be closely monitored for updating the Current status to both management and to the Customer. Achieving the goal and reducing the queue volume are the Key aspects in meeting the CSAT level. Total Team Size: 12 Tools Used: Minsat and CRM Roles and Responsibilities: Active Team member in solving customer issues. Duration: 8 months.

Network Engineer

GRG Polytechnic College
Designation: Network Engineer. Institution:, Coimbatore. Web Site:

Sales Manager

SVL Infotech Pvt
Designation: Sales manager. Organization:. LTD, Chennai. Web Site:

Customer Support Representative

Reliance capital
Designation: Customer Support Representative. Organization: company, Coimbatore. Web Site:


Aircel Pvt
Organization:. LTD(Ontrack Consultant), Coimbatore. Web Site:




College of Technology Anna University


Ramakrishna Polytechnic College