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Sreerag Rm

Assistant Manager Operations


  • 6 Years of experience in customer service, technical support and sales.
  • Very good computer Knowledge
  • Very good leadership and interpersonal skills.
  • Very good troubleshooting knowledge about windows 7/Vista/8/XP/Microsoft Office and Mac Operating Systems.

  • Very good knowledge about wireless and wired networking.


Looking forward to pursue a challenging career in a growth oriented organization andcontribute to its growth and progress by effectively utilizing my knowledge and skills

Work experience

Jan 2016May 2016

Assistant Manager Operations

Hinduja Global Solution   - Bangalore

Project Management (meet client deliverables, coordinate with support functions to strategize process improvement)

Performance Planning, Feedback & Evaluation

Initiative / Proactivity

Developing Others

Need to handle team leaders in professional and systematic manner

Nov 2014Jul 2015

Team Leader

First Advantage  - Bangalore

Workload management of the team to ensure the agreed through puts are achieved as per plan
Monitor the team quality and ensure that Quality target is met and exceeded
Coordination with the category to manage the input for catalogue
Manage any team escalation that comes up and resolve the same withinspecific TATTraining the team on product/ProcessWork with AM/Managerson driving process improvement projects and regularly participate inthe sameTracking the attendance of the teamTrack and provide feedback to the team members on their KRAs &PerformanceMentoring and Coaching the team members

Jun 2011Nov 2014

Team Leader

Convergys India Services Pvt Ltd  -Bangalore
  • Managing CSAT, internal and external quality, employee satisfaction
    Manage the sales target
    Drive the employee to achieve there sales target
    Monitoring the Client Escalation call, giving the feedback to therespective agent & Ensuring thesame is not repeated
    Successfully handling the team of 20 agents in India, responsible forvarious technical and quality
    Maintaining low attrition & effective retention efforts.
    Sharing the knowledge with team members through email, meetings &technical forum

Sep 2009Mar 2011

Customer Service Rep

Mainstay Tele services Pvt Ltd   - Bangalore

Worked as customer support representative – Inbound CanadianProcess
Need to handle at least 180 calls per day keeping the average AHT of1.20 Minutes.
Process the credit payment send out the order without any error.
Help the customers with retuning process, refunding their money alsocancelling the order.


Nov 2011Jul 2014


Dr CV Raman University

Bachelor Computer Application

Awards & Recognition

  • Have got the best TL award multiple times. Q4 2013 Superstar Team Leader Award
  • I have received the client appreciation for consistently over achieving the CSAT target.
  • I have always motivated my team members, 90% my employees got promoted to next level.
  • I have received TL as coach’s award for keeping 0% over 6 months. 15 months got awarded as the best agent on the floor.
  • I have received the Legend award for the year of 2010


                                                            Gender                                :                        Male

                                                            Fathers Name                  :                        Raghavan K N

                                                            Religion                              :                        Hindu

                                                            Hobbies                             :                        Chess, Reading, Listening to music and Travelling

                                                            Languages Known         :                        English, Kannada, Malayalam, Tamil and Hindi

                                                            Marital Status                   :                       Married

                                                            Salary Expectation        :                        As per the company.

                                                            Passport Number          :                         N0006996 (Valid Till 2025)

Extracurricular Activities

  • Trust member of the Bangalore based charity organization FEED THE NATION.
  • Opening batsman for Convergys cricket team.
  • Secretary for social activities in mainstay.


I declare that the statements given in this resume are true to the best of my knowledge and belief.

Date:                                                                                                                                                 ( S r e e r a g R M)