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Rinil K

Dedicated Team lead with total work experience of 6+ years.               

About Rinil K

I'm truly passionate about my work and always eager to connect with E commerce companies . While I enjoy all aspects of my job, I think my favorite stage of a project is working on seller stage in on-boarding process. As we go through that collaborative process, the ideas start to flow and that’s always the fun part.

Responsible for onboarding the right sellers in Flipkart Marketplace. Played an crucial role in the vendor management and training the regional team in Flipkart Marketplace. Awarded the star performer thrice in six months.

Work History

Nov 2012Aug 2015

 Team Lead ( Operations )

Flipkart Internet PVT LTD
  • Managing and assisting the team (30) in day to day operations
  • Achieving daily, weekly and monthly targets of self and team
  • Escalation Management, Stakeholder Management
  • Reporting Daily, Weekly and Monthly
  • Training's / Feedback's to the Existing / New teams
  • Active Participation in weekly review meets with the Management Team for Process Improvement
  • Traveled across India to provide training to the sellers.
  • Managed complete Flipkart regional training team of south India.
  • Responsible for On boarding the right sellers in Flipkart Marketplace.
  • Handled seller escalations emails and calls. 
  • Participating in brain storming meetings to improve product and process.
  • Weekly sync up with various stake holders such as Catalog and tech team to discuss about various issues. 
  • Manged Flipkart out sourced partners such as Flat World, Aegis Delhi, Serco.
  • Providing process updates to the team
Nov 2009Mar 2012

Worked in an international banking process as Customer service officer

  • Give financial advice and information to potential clients
  • Manage the resources and property of the bank intelligently and professionally
  • Communicate with staff for any inquiry or any transaction information
  • Making payments and transfers for customer.
  • Dealing with credit cards applications and loans.
  • Communicate with clients about the bank’s services and promotional campaigns if there is any.
  • Handling customer’s queries relating to mortgages and loans.
Nov 2008Nov 2009

Customer support officer 

C-Cubed solutions
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.


Jun 2014

MBA ( Human resource management )

Sikkim Manipal University


Mar 2008

BBM (Marketing )

Baldwins College

Bachelors of business management


Jul 2015

Six Sigma Green belt qualified


Overall Achievements

  • Employee of the Quarter
  • Employee of the Month
  • Spot Awards
  • Customer Appreciation Awards

Personal Details

Date of Birth:              7th June 1987

Address:#647 22nd cross laxman Rao Nagar Vivek Nagar post Koramangala Bangalore :- 560047