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Summary

I'm specialist in marketing, customer service, sales and project management, but what sets me apart from the masses is my unique ability to see things from both a creative standpoint as well as a business perspective

Work experience

Mar 2017Oct 2017

Supervisor (Marketing team)

HTM - Hokkaido Tourism Management, Niseko (Japan)

My main task as Supervisor was to book touristic services (e.g. transportation, ski passes, ski lessons, restaurants) for Niseko Central customers (Niseko Central is a property management company within Hokkaido Tourism Management). I managed international team of 5 people, trained new employees and supported digital marketing activities (SEO, SEM) and campaigns. I drove client acquisition, lead generation, and brand loyalty through sales activities at the events.

Key achievement: sales increase up to 70%

Jul 2016Mar 2017

Visa and Immigration Consultant

VFS Global - Visa Services, Helsinki

As Visa and Immigration Consultant I assisted international customers in their visa applications, worked with CRM and CMS systems and customer databases, contributed to marketing strategy development and service design. 
Key achievement: developed customer service skills, communication and accounting skills

Aug 2015Jun 2016

Marketing Assistant (ECO energy team)

The Finnish Association for Nature Conservation (Suomen Luonnonsuojeluliitto), Helsinki

I was responsible for the project called "Renewable Energy for Russia"; I took an active part in negotiations and created supportive presentations (video, PowerPoint, Excel, Photoshop). I conducted marketing research and developed a new marketing plan for Eastern European countries including Google Adwords, SEO and SEM strategy. I also learned a lot about brand management.
Key achievement: successfully represented the ECO energy brand at local and international events

Oct 2014Nov 2014

Customer Service Assistant

SLUSH, Helsinki

 I ensured top notch customer service at the event with the promotional marketing staff and collected customer feedback. I also contributed to creating a better design for marketing brochures and leaflets of SLUSH.

Key achievement: my team got the best feedback for our assistance and help

Feb 2014Apr 2014

Marketing Assistant Trainee

Espoo Mobile Library (Kirjastoauto), Espoo

My project was to introduce to market Espoo Mobile Library as educator and entertainer changing people's perception of library as "a boring place with books". I assisted with the promotional activities and organized events in the library bus.  I got hands-on experience in social media marketing.

Key achievement: I conducted my first independent marketing research of Finnish customers and their behavior

May 2013Jun 2013

Digital Marketing and Communications Assistant

Group of European Youth for Change (GEYC) (remote)

Remote position focusing on content creation/blogging for webpages of Group of European Youth for Change Resources Center;  also, I supported social planning, drafted press releases and media pitches, managed lower profile media pitching, took part in media tracking and archiving – articles and contacts, managed Communications Inbox, delivered translations, managed company documents updates and approval

Apr 2013Sep 2013

Marketing Campaign Trainee

Vital Regeneration , London (the United Kingdom)

Provided support to the Digital Team with the delivery of all key online marketing channels, supported and delivered the retention strategy across email and direct mail; supported the data acquisition strategy across email and direct mail; acted as a key support for other digital marketing projects and campaigns; coordinated the delivery of outbound marketing communications via email, sms and direct mail; assisted in production and communication of campaign briefs, including copy and creative requirements; took part in implementation of segmented marketing campaigns for customer recruitment, retention and reactivation; made review of campaign performance and reporting on results to key stakeholders;  adapted campaign plans to suit international markets and grow customer lifetime value

Jan 2012Mar 2012

Events and Marketing Coordinator

Oslo Film Festival, Oslo Snowboarding Championship, Oslo (Norway)

Coordinated volunteers' work, interviewed customers, achieved excellent results in the promotion activities, managed on-site monitoring, organized an efficient follow-up with the customers, analysed data and wrote reports, ensured development and delivery of an effective existing customer contact strategy. Also, focus has been made on social media marketing and digital marketing (blog posts, copy-writing, customer engagement on Facebook and Instagram).

Jan 2011Jul 2011

Customer Care Assistant

Il Cammino, Forli' (Italy)

Delivered project "Pieces of Europe for Social Integration", European Commission-financed scheme; organized social and cultural activities with disabled and autistic people; carried out creative workshops; elaborated environmental programs for disabled people outdoors; wrote reports and managed documentation

Sep 2004Dec 2011

Entrepreneur 

Self-employed, Arkhangelsk (Russia)

During my studies I run my own startup focusing on developing and organizing educational activities for children and adults (e.g private lessons on foreign languages, independent language courses, summer camps); translated and interpreted foreign artists performing during International Art Festivals in Arkhangelsk , translated official documents as needed (French - English - Russian)