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I'm specialist in marketing, customer service, sales and project management, but what sets me apart from the masses is my unique ability to see things from both a creative standpoint as well as a business perspective

Work experience

Mar 2017Mar 2018

Tour Desk Supervisor (Marketing team)

HTM - Hokkaido Tourism Management, Niseko (Japan)

My main task as TD Supervisor was to book touristic services (e.g. transportation, ski passes, ski lessons, restaurants) for Niseko Central customers (Niseko Central is a property management company within Hokkaido Tourism Management). I managed international team of 5 people, trained new employees and supported digital marketing activities (SEO, SEM) and campaigns. I drove client acquisition, lead generation, and brand loyalty through sales activities at the events.

Key achievement: sales increase up to 70%

Jul 2016Mar 2017

Visa and Immigration Consultant

VFS Global - Visa Services, Helsinki

As Visa and Immigration Consultant I assisted international customers in their visa applications, worked with CRM and CMS systems and customer databases, contributed to marketing strategy development and service design. 
Key achievement: developed customer service skills, communication and accounting skills

Sep 2015Jun 2016

Marketing Assistant (ECO energy team)

The Finnish Association for Nature Conservation (Suomen Luonnonsuojeluliitto), Helsinki

I was responsible for the project called "Renewable Energy for Russia"; I took an active part in negotiations and created supportive presentations (video, PowerPoint, Excel, Photoshop). I conducted marketing research and developed a new marketing plan for Eastern European countries including Google Adwords, SEO and SEM strategy. I also learned a lot about brand management.
Key achievement: successfully represented the ECO energy brand at local and international events

Oct 2014Nov 2014

Customer Service Assistant

SLUSH, Helsinki

 I ensured top notch customer service at the event with the promotional marketing staff and collected customer feedback. I also contributed to creating a better design for marketing brochures and leaflets of SLUSH.

Key achievement: my team got the best feedback for our assistance and help

Feb 2014Apr 2014

Marketing Assistant Trainee

Espoo Mobile Library (Kirjastoauto), Espoo

My project was to introduce to market Espoo Mobile Library as educator and entertainer changing people's perception of library as "a boring place with books". I assisted with the promotional activities and organized events in the library bus.  I got hands-on experience in social media marketing.

Key achievement: I conducted my first independent marketing research of Finnish customers and their behavior