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Summary

Active team-player with proven academic achievements and valuable work experience, speaking 9 languages. Knows a lot about project management, communications and marketing - but eager to learn more. Interested in business and digital technologies, successful and open-minded, is looking forward to working in an international organization. Ready to start  IMMEDIATELY.

Work experience

Mar 2017Present

Tour Desk Supervisor

Niseko Central

- Accurately answers inquiries from potential guests and accepts guest services bookings
- Takes responsibility of all Tour Desk items offered to hotel guests (lift passes, ski lessons, rental equipment, restaurants, spas, transfers) and builds relationship with trustful suppliers
- Responds to phone and in-person inquiries regarding reservations, hotel information and guest concerns
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Uses suggestive selling techniques and significantly increases sales
- Supervises daily shift process ensuring all team members adhere to standard operating procedures
- Trains, directs the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

Jul 2016Mar 2017

Visa and Immigration Consultant

VFS Global (Helsinki)

 - Provided administrative support to the Visa Office. 
-  Effectively managed own and team’s caseloads under time pressures and within resource constraints
- Dealt with a range of clients and stakeholders, and responded to inquiries. Provided accurate, timely and appropriate advice. 
- Prepared correspondence to clients and stakeholders. 

Sep 2015Jun 2016

Project Assistant (ECO energy team)

The Finnish Association for Nature Conservation
  • successfully managed the project work ("Renewable Energy for Russia")
  • wrote, translated and edited texts and presentations (English-Finnish-Russian)
  • actively participated in administration of the project including progress reports
  • improved marketing strategy working with Eastern European countries
Oct 2014Nov 2014

Multilingual Assistant at Infodesk (Helsinki, Finland)

SLUSH
  •  Administrative tasks (making phone calls, receiving phone calls, communications, data processing)
  • Top-level customer service (in Finnish, English, Russian, Italian and French) to more than 14000 visitors during the event
Feb 2014Apr 2014

Project Assistant (Espoo, Finland)

Espoo Mobile Library

  - Developed, planned and coordinated educational program "Nature Weeks" for schoolchildren in Espoo schools;
- Succeeded in customer service in Russian, English and Finnish languages
- Actively participated in Children's Fair (Lapsimessut, Messukeskus, Helsinki)

May 2013Aug 2013

 Campaign Volunteer (London, the UK)

Vital Regeneration
  • Developed, planned, coordinated and implemented educational activities including, but not limited to seminars, conferences, workshops, and other programs related to sustainability (e.g. "Love Food Hate Waste" campaign);
  • Content creation for company's blog and webpages
Mar 2013Jun 2013

Digital Marketing Assistant (online)

Group of European Youth for Change
  • Achieved amazing results in internal and external communication (found out about new media resources, tested them, shared them)

  • Improved my own communication skills, IT skills and social media skills; developed own sense of initiative and creativity skills

Education

Jan 2015Jun 2015

Business Administration (open university)

Haaga-Helia University of Applied Sciences

Marketing and Sales; Business English; Graphic Design; Social Media Marketing in Modern Business; Digital Marketing; People as a Strategic Asset; Service Design

20072010

B.A Scandinavian Studies 

University of Norland   (Bodo, Norway)

Scandinavian Politics; People and Cultures; Sociology; Adventure Knowledge; Norwegian Language and Culture; Land and Environment;