Aleksandra Knezevic

Work History

Work History
Sep 2006 - Present

Sales&Marketing Manager

Turisttrade ( travel agency)

:Reporting directly to Director and Owner

Accomplishes business development activities of travel agency by researching and developing marketing opportunities and plans; implementing sales plans; managing staff.

·   -      Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

·  -       Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

· -        Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

  -        Suggestions for planning and taking part in trade fairs. From choosing a trade fair to monitoring success.( Choosing a trade fair and selection criteria; Organisation: timetable, suggestions, checklist; Trade fair stand; Advertising and press work etc.) 

 -        Work organisation with Subagents companies

 -        Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

·        

Jul 2001 - Sep 2006

Ass. Manager Regency Club

Hyatt Regency Beograd (Hotel)

reporting directly to Director of Rooms or Front Office Manager

Regency Club is a "hotel within a hotel" located on 7th and 8th floor, offering the ultimate in personalized service and attention for the frequent traveler whose requirements exceed even the Hyatts standard of lodging excellence.

Organisation of RC work is job duty of RC Ass. Manager, which are:

- privacy for FIT and businessman / exclusive part of the hotel

- personalized Concierge services

- personalized check-in

- personalized Housekeeping services

- F&B Services (RC lounge services during the day, breakfast included in room rate, cocktail hour in the      evening, both served in RC lounge)

- Board room available for business meeting with equipment

- business center services

- Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining      employees of RC

- Communication among employees ( log book, message book, information file, board room log book)

- Requisitioning ( general store items, dry goods and beverage store items)

- Security and key procedure

- Coordinating IRD, HSK, ENG 

Apr 1996 - Jun 2001

Front Office Clerk

Hyatt Regency Beograd (Hotel)

reporting directly to Front Office Ass. Manager or Front Office Manager

Front office duties:

- concierge services

- check-in

- check-out (cashier)

- business center services

- Hyatt Gold Passport members update

Jul 1990 - Mar 1996

Hostess and Waitress

Hyatt Regency Beograd (Hotel)

reporting directly to Restaurant Manager

 Hostess of "Signor Rossi", Italian fine dining restaurant and Hostess and Waitress in "Avala" hotel international restaurant:

- guest reservations

- recognizing and welcoming guests, escort to reserved table

- suggest and offer the beverage and food

- serve the guest

- communication between waiters (restaurant) and kitchen staff

- handling guests complains

Education

Education

Skills

Skills

While working in Hotel, completed the following trainings of Hyatt International: - General Orientation - Social Skills/ Complaints Handling - Telephone Etiquette ; Selling on the Telephone; Professional Advanced Telephone Skills - Selling Skills and Brand Contact Selling Skills - Computer HYway - Customer Focus Workshop - Train the Trainer 1 - Front Desk Plus - Leadership Skills - Familiarization with Sales - Performance Management Refreshment - Time and Task Management - Inter-Touch Training / Inter-Touch Product Training by Sophy Bowden - Reservations / Basic Reserve / Reserve-Advanced - Performance Appraisal - Sales Training - Tracking Guest Requests and Compensation in Global History -

Language

English, Italian, Russian

Challenge

Motivation for hard and creative work I always try to find in some new challenge,  where I can use my experience in hotel and travel business.