Date of Birth: 18/07/1980
Place of Birth: Salalah, Dhofar
Social Status: Single.
Mobile: +968 96103000
Highly motivated, goal-oriented professional; a decision-maker skilled in implementing change.
An executive with more than 10 years of rich banking experiences cumulated through the years from working in different roles such as corporate credit, branches, Projects, processes streamlining, credit risk management, operational risk management, banking operations and transformation projects.
A skilled executive in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams.
A Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity.
Degree on Science - Agriculture
Major: Marine Science & Techonologies
Minor: Agricultural Economics & Rural Studies
Language, Computer & Programming:
Financial Statement Analysis and Managing Collections & Poustul Debits Course – Muscat, Oman from 25-09-2004 to 06-10-2004 (The Arab Academy of Banking & Financial Studies).
Responsible for the execution of the Group critical Global Standards Programme and all related sub-programmers in the country. Working with the execution leads team from all business lines and function(Retail, Corporate, Compliance, Legal, HR, Service Delivery and Communications) to ensure the complete implementation of the Global Standards Programme in the country and all related sub-programmers such as the Customer Due Diligence(CDD), Financial Crime Compliance(FCC), Financial Intelligence Programme(FIP) and Data Readiness project.
Responsible for the implementation of the FATCA requirements for HSBC Bank Oman. Leading the country execution team from all business lines and function.
Lead projects covering the whole range, size and complexity in any or all of the Category Areas and other areas of the Bank. Ensuring all projects achieve the objectives as described in the Terms of Reference. To improve organization efficiency through the introduction of new technology and system functionality, process redesign and enhancement and business reengineering and/or restructuring. To provide a high quality service in the implementation of projects designed to improve customer service and reduce costs to the business.
Reporting to the Chief Operating Officer and responsible of the over-all HSBC Support Services function covering:
1- HTS Business Risk and Controls Management (BRCM Department):
- Ensure HTS management fully consider and effectively manage the risk and controls environment.
- Assess and reports on the adequacy of the controls environment by testing the controls designed to mitigate risk and ensure that they are working appropriately and functioning effectively.
2- HTS Operational Support and Development (OSD Department):
- Supports consistent analysis, planning, reporting and monitoring activities across HTS functions.
- Give business/commercial support to the Group COO.
- Implements consistent governance and organizational support across HTS functions.
3- HTS Quality (HTSQ Department):
- Ensures excellence in delivery of service and high quality solution deployment.
- Focuses on identification of Business Critical Services and ensures their development, governance, quality & performance reporting and insight on issues.
- Oversight and monitor the performance and quality levels of the service agreements, incident management and inter-group agreements.
- Help the businesses to design, monitor and report the key performance indicators (KPIs) and the key risk indicators (KRIs).
- Drives continue quality improvement and increased business partner and customer satisfaction across HTS functions.
4- Knowledge & Records Management (KRM Department):
- HSBC Records risk management.
- HSBC Knowledge management.
Reporting to the COO and responsible for the execution of the foundation phase of the group critical Global Standards Programme and all related sub-programmers in the country. Leading the country execution team from all business lines and function (Retail, Corporate, Compliance, Legal, HR, Service Delivery and Communications) to ensure the complete preparations of the Global Standards Programme in the country and all related sub-programmers such as the Customer Due Diligence (CDD), Financial Crime Compliance(FCC), Financial Intelligence Programme(FIP) and Data Readiness project.
Reporting to the COO and responsible to continue the delivery of the ongoing KYC project aimed to refresh our customers' information after the merger with Oman international Bank. Project Completed Dec 2014.
Managing the Operations Risk & Internal Controls(ORIC) within the Service Delivery department. Monitoring the critical operations and reassessment of the existing controls implemented to mitigate risks. Test and certify the business continuity plans of the critical operations and services. Review & documenting the current processes & controls in all Service Delivery sup-departments.
Track operations losses and record them into the operations losses.
Other roles; Department Record Manager, Debuty BIRO(Business Information Risk Officer) & Debuty BMLCO(Business Anti-Money Laundering & Counter Terrorist Financing Officer)
Processes reengineering & Work-Flow Project: Ownership & Preparation of the required documents for implementing the work-flow software solution across all departments including the HR and Finance Department. Reply to all bank enquiries regarding the using of the core-banking system and other support systems for the daily operations. Loan Operations: Review & execute all types of operations related to loans such as Rescheduling, Write-off and amendments plus error management for all bank departments. Daily Operations: Monitoring the bank daily operation such as Loan/Grant Disbursements, Cash received & Day-Close of the Branches. BCSB Reports: Provide BCSB reports for all loans applications through CBO BCSB System. Government Loans Operations: Prepare the Monthly Reports to the Ministry of Finance on their loans Portfolio Status and pay the repayments received during the month and claiming of the management fees. Life Insurance: Prepare and pay the monthly life insurance premier to the insurance company and handle all insurance claims from branches in addition to errors management of insurance operations plus yearly review of the insurance policy. Front Office: In charge of the Front Office Section in the Head Office for all their operations related to the Loan Management Department, Credit Department, Legal Department and Muscat Branch. Salaries Transfers: Process & Follow-up all salaries transfers related to loans. Archiving: In charge of the Archiving Section in the Head Office for Security(Passwords & Registry), handling of new or existing files & insure relevant level of data updating in the loans folders. Accounts Monthly Closing: Bank statements reconciliation and generate the monthly subsidy reports to the Ministry of Finance and write-offs.
Managing various risks(Credit, Market, Financial, Operational, Legal etc.) of the bank. Providing assistance in day to day management of risks. Evaluate customers and market trends and preparing perspectives on competitors. Monitoring, reviewing and documenting risk management policies and procedures. Tracking performance of account approved under deviations of authority. Conducting periodic loan review to insure proper Risk Rating & Pricing of loans. Formulation & review of business strategies and ensure business plan's implementation within different departments of the bank(Quality Assurance Management). Prepare BASEL II formats in coordination with CBO guidelines. Developing, maintaining and modifying as required, systems and methodologies, to evaluate, measure & monitor risks, in line with the bank policies and CBO guidelines. Providing top management with accurate and timely risk information in agreed formats on regular scheduled basis.
Reviewing all loans' data and customers' accounts of Sanad & Life Resources portfolios and prepare the required work to be migrated to the new system. Monitoring day to day branches operations and fix any unsuccessful transactions before the agreed daily closing time(DCT).
Member of the Core-Banking system implementation team for the branches (4 employees). Responsible for the implentation of the new core banking system within the branches network covering systems testing and acceptance, staff training & reveiw, update and redesign of the operational procedures.
Supervise loans disbursement upon project phase’s completion.