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As an IT professional with a passion for computing, and in particular technical support, I have a desire to be within the IT industry. I have a can do attitude with outstanding technical & communications skills, which I have gained through working in retail over two years,  I have gained various skills and experience in the use of hardware and software which includes; pre-building custom PCs, fixing technical issues (such as PC lock ups, virus removal, internet connectivity issues, network patching), system testing, call logging as well as supporting users remotely.

Personal Info

Religion: Muslim

Nationality : Pakistan.

Date of birth : 15-march- 1994.

Work experience

Mar 2013Feb 2016

Assistant store manager, IT services, Expert at  ARCH retail system (Point of sale).

Hyperstar holdings ltd, (SAVE A LOT STORES) lusaka zambia.
  • As a team leader, I am responsible for ensuring all shelves are filled
  • Keeping my team members up to date regarding any changes within our department.
  • Be reliable and responsible, making day to day decision on behalf of my team.
  • Providing optimum support to my store and store manager and others.
  • Provide training to existing and new team members.
  • Manage rotas, attendance and paperwork.
  • Manage taxation on monthly basis. 
  • IT System troubleshooting and repair .
  • Communication & Employability Skills.
  • Working as part of a team being punctual, presentable, vigilant and customer focused.
  • Advise customers in selecting products that are best suited to their needs.
  • Provide support through email, phone calls and face-to-face.
  • Support users in the use of any software regardance by providing necessary training and advice.




Government National College.




Little folks higher secondary school



Microsoft office Power Point, Microsoft Office excel, Microsoft office acces, Microsoft office outlook, Failure Analysis, Technical competencies,  Team Building / Leadership.