Ahmed Alhassan

Work History

Work History
May 2014 - Present

Manager

KMMCH Project Ministry of Saudi
Global specialist for medical services — Arabia-ABHA Healthcare System administrator responsibilities:- Provide end user support both hands-on and remotely to internal customers. Perform desktop related installation activities such as OS and applications. Resolve incidents according to procedures and per service level agreements. Lead/Coordinate incident resolution and assign, monitor and report on projects assigned to team members or partners. Follow up day to day support issues and maintain issue and support HIS system. Develop and provide on-demand online training material to enhance users' utilization of HIS system. Develop, implement and update policies related to education and training in HIS systems. Produce and maintain service level reports and report on at least a monthly basis. Participate and perform project activities, server and system administration. Participate in the daily monitoring, management, troubleshooting and issue, os, Network, Hardware, applicationServer, Access and Security.
Feb 2011 - May 2014

Trainer

Royal care international hospital/Sudan
— Khartoum HIS specialist habiballah alhassan 1 responsibilities:- Plan, organize and implement customer-oriented training workshops. Test configuration, customization and updates of hospital Information systems. Communicate with end-users and process owners to understand the work processes and requirements for customization purposes. Evaluate the comprehensiveness of testing scenarios to demonstrate system effectiveness. Execute testing scenarios and methodologies to demonstrate system effectiveness. Serves as an expert resource for end-users in regard to questions or issues relating to the systems' functionalists. Work with and guides key users in identifying potential changes and improvements that are within application implementation project scope of work. Provide application implementation support and technical guidance to key users. Provide support and troubleshooting for issues related to application performance. Communicate with end users to evaluate system utilization and performance. Develop and provide on-demand online training material to enhance users' utilization of HIS system. Develop, implement and update policies related to education and training in HIS systems. Ensure the confidentiality and security of hospital information through proper utilization of authentication and authorization procedures.
Dec 2008 - Dec 2009

IT offiecr

Ministry of the Cabinet

 responsibilities:-

Support and resolve issues with locally installed equipment, networks and applications. Resolution of hardware issues for printers and multi function devices.

Ensure that all the software and the help desk systems are being kept up-to-date. Support of computer hardware and software. Support of printers installation and fix the issues. Experience with desktop operating systems including Windows 7, Windows Servers- Extensive application support experience. Working knowledge of a range of diagnostic utilities.

Education

Education
2004 - 2008

B.Sc 

Sudan University of Science and Technology College of Science

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Basic information

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