Download PDF

Work History

Sep 2013Present

Technical Support Specialist

Intermedia (Bellevue, WA)
  • Offered technical support​ to users with different levels of IT proficiency. 
  • Trained users on proprietary VoIP control interfaces. 
  • Customized networks to meet equipment requirements.
May 2013Aug 2013

Salesperson

Best Buy (Bellevue, WA)
  • Assisted clients to find items, informed about products' characteristics, compared​ different models, described purchase terms and conditions, and provided information about warranties according to customers' needs. 
  • Dealt with the cash register, returns and exchange requests.
  • Informed clients about existing financing options and prepared documents required for each sale.
  • Promoted our products within the store.
May 2012May 2013

Geek Squad Technician

Best Buy (Forsyth, IL)
  • Assisted customers and answered questions about our products. 
  • Dealt​ with user accounts, email, permissions, and anti-virus. 
  • Offered technical support to users with different levels of IT proficiency. 
  • Trained users. 

Education

20092012

Associate of Applied Science in Networking Technology

Richland Community College (Decatur, IL)
20062009

Associate of Art in Liberal Studies

Richland Community College (Decatur, IL)

Certifications

2014Present

Network+

CompTIA