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Work History

Sep 2013Present

Technical Support Specialist

Intermedia (Bellevue, WA)
  • Offered technical support​ to users with different levels of IT proficiency. 
  • Trained users on proprietary VoIP control interfaces. 
  • Customized networks to meet equipment requirements.
May 2013Aug 2013


Best Buy (Bellevue, WA)
  • Assisted clients to find items, informed about products' characteristics, compared​ different models, described purchase terms and conditions, and provided information about warranties according to customers' needs. 
  • Dealt with the cash register, returns and exchange requests.
  • Informed clients about existing financing options and prepared documents required for each sale.
  • Promoted our products within the store.
May 2012May 2013

Geek Squad Technician

Best Buy (Forsyth, IL)
  • Assisted customers and answered questions about our products. 
  • Dealt​ with user accounts, email, permissions, and anti-virus. 
  • Offered technical support to users with different levels of IT proficiency. 
  • Trained users. 



Associate of Applied Science in Networking Technology

Richland Community College (Decatur, IL)

Associate of Art in Liberal Studies

Richland Community College (Decatur, IL)