Operational professional with over 20 years in management, retail operations, performance measures, team building, and project management. Strategic thinker known for understanding the details in the big picture while focusing on the critical business objectives. Praised for delivering customer - focused solutions. Respected leader with strong interpersonal skills, organizational savvy, and communication skills.

Work History

Work History
May 2010 - Oct 2011


Community Coffee Consultants

Baltimore, MD

  • Grassroots  coffee consulting business, supporting retail and wholesale owners with an array of business operations and brand marketing services designed to make their coffee business perform better.
Jan 2009 - May 2010

Coffee & Espresso Consultant

Dallis Bros. Coffee

Washington, DC

Jan 2007 - Jun 2008

Regional Manager for Nordstrom Specialty Coffee Division


Washington, DC

  • Responsible for management oversight of 12 coffee bars in 4 states.
  • In first year changed management staffing by 50% resulting in improved operational efficiencies. 
  • Provide coaching to store management team to take action and achieve operational success.
Jan 2000 - Jan 2007

District Manager - Licensed Stores

Starbucks Coffee Company

Washington, DC

  • Consult with Licensed Stores management teams to maintain and enhance operational standards and provide legendary customer service.
  • Create plans to support execution of Starbucks initiatives and achieve business results.
  • Ensure that Licensees adhere to legal and operational compliance requirements.
  • Review store environments to identify problems, concerns, and opportunities for improvement

Accomplishments as District Manager

  • Project Manager for Eastern Division Safeway account.  Worked closely with Safeway corporate contact, leveraging resources to improve AST/IST training programs for all store locations
  • Project Staff Smart point person for Mid - Atlantic Region.  Facilitated program roll out for Midwest, Southern, and Mid - Atlantic Regions.
  • Certified Immersion Coach Mentor.  Successfully mentored three new District Managers into their positions.
Jan 1995 - Jan 1997

Store Manager

Starbucks Coffee Company

Washington, DC

  • Other Starbucks Positions Held
    • Assistant Manager - 1996 - 97
    • Shift Supervisor - 1995 - 96
    • Barista - 1993 - 95



Anne Arundel Community College

Coursework taken towards Bachelors of Business Administration

Washington Culinary Institute


Jan 1998 - Jan 2006

Starbucks Coffee Company

  • Classroom Facilitator
  • Facilitation Skills and Coaching Advanced Store Training
  • Gaining Commitment Workshop
  • Licensed Stores Coach Mentor
  • Coffeemaster
  • Immersion Coach Mentor
2013 - 2014

Manager Development Program

Whole Foods Market
2014 - 2019


National Restaurant Association