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Prateek Agrawal

Telecom BSS - Domain Specialist


  • Software Professional with 11 years of experience in telecom BSS domain with proficiency in solution development,solution Architecture,Business/System analysis,team management,application development and support.
  • Plan and manage the project for aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains for customers.
  • Leverage technical, business acumen to communicate effectively with client executives and their respective teams.
  • Able to manage project teams known for high-quality deliverable that meet or exceed timeline.
  • Overseas experience of 5 years in customer facing role at Astro
  • Overseas experience of 3 months at Elisa (Finland) .
  • ·Overseas experience of 2 months at Telekomsel (Indonesia).
  • Integration knowledge of Amdocs Product Suite( CRM, Billing, OMS ,AMSS,APRM )
  • Practising BABOK and Agile Good understanding of NGOSS, eTOM, TAM, and SID.
  • Worked on Big transformation project Amdocs 7.5 to Amdocs 9.2
  • Proactive, dynamic, analytical and posses strong presentation, interpersonal and
    communication skills

Work experience

Apr 2011Present

Buisness Analyst /Solution designer - Telecom BSS

CRM Solutions SDN BHD , Kuala lumpur( Client -Astro )
  • Solution designing and development on Amdocs CRM,Ordering and Billing systems. 
  • Requirement gathering, elicita(tion and development
  • HLD, FRS, SRS, BRS development.
  • Tracking and managing end to end delivery.
  • Vendor management, team management and internal stakeholder management.
  • Customer communication/meetings for business related issues with various stake holders in Astro business.
  • Understand customer business and suggest them innovative solutions for better turnaround time/ or to decrease operational overhead etc.
  • Analyzing the requirement with out of box functionalities of product and provide the solution to clients which are cost effective and efficient

Noteworthy projects:
Solution architect for GST Inclusion for Astro Billing .
E2E architect for Prepaid and AOTG (Astro on the Go) solution for Astro.

Sep 2007Mar 2011

Sr. Subject Matter Expert

Amdocs, India
  • Analyzing the scenarios related to core functionalities of product and accordingly provide the solution in case of any issues.
  • Providing defect fixes , enhancement solution according to client needs
  • Responsible to inform clients for SP/PB release, explain them the changes involved in release and resolve their doubts
  • Coordinate with testing and development team at client side.
  • Identifying the Test Scenarios on the basis of business requirements and product
  • Low level design for the development of various modules of core billing product and solution
    of Amdocs.
  • Coding and unit testing on various modules like customer management, customer
    hierarchy, discount engine, Voucher management of Amdocs core billing product.
Aug 2005Aug 2007

Trainee Engineer

Reliance Communications LTD,India
  • Requirement analysis of any new implementation or any change in the old implementation as provided by the business team.
  • Implementation of the business logic on the Billing  layer (Intec Single View).
  • Maintaining functional specifications, SRS, HLD and LLD.
  • Coding and unit testing of solution on Billing  layer.
  • Packaging and deployment of the solution on the production environment.
  • Working with and supporting the mediation operations team.



B.Tech (Information and Communication Technology)

DA-IICT (Dhirubhai Ambani Inst of Information and Comm Tech)



MS SQL Server ,MySQL,Oracle 

Process and Practice

Requirement development, requirement elicitation, solution designing/architecture,team management, delivery management, project management,customer/vendor management and liaison,business process modelling, configuration management.

Frame Works

eTom, TAM, SID, Zachman

Telecom BSS

Amdocs Billing ,Amdocs CRM,Intec -SIngle View


C , C++ ,JAVA,Unix Shell Scripting , Perl

Personal Details

Date of Birth        :   24th June 1982

Marital Status      :   Married

Nationality            :   Indian    

Visa                        :  Valid US B1/B2 Visa