Buisness Analyst /Solution designer - Telecom BSS
Apr 2011 - Present
CRM Solutions SDN BHD , Kuala lumpur( Client -Astro )
- Solution designing and development on Amdocs CRM,Ordering and Billing systems.
- Requirement gathering, elicita(tion and development
- HLD, FRS, SRS, BRS development.
- Tracking and managing end to end delivery.
- Vendor management, team management and internal stakeholder management.
- Customer communication/meetings for business related issues with various stake holders in Astro business.
- Understand customer business and suggest them innovative solutions for better turnaround time/ or to decrease operational overhead etc.
- Analyzing the requirement with out of box functionalities of product and provide the solution to clients which are cost effective and efficient
Solution architect for GST Inclusion for Astro Billing .
E2E architect for Prepaid and AOTG (Astro on the Go) solution for Astro.