Kyle Martin

  • Peoria AZ
Kyle Martin

Technical Analyst - Software Tool Support

Work History

Work History
Sep 2013 - Present

System Analyst

Randstad Technologies US

Monitor Deployment Management System(DMS) for new request, Create Logic based queries to identify which groups of systems need the package requested, Monitor Service Manager 9.3 for new request, Repair System Center Configuration Manager(SCCM) client\Download manager, Keep machines across the enterprise up to date to receive software in a timely manner, Work with other groups within State Farm to make sure users problems are handled in a timely manner

May 2013 - Sep 2013

Helpdesk 2nd shift at CVSCaremark

Insight Global

Troubleshoot technical issues, Properly document the handling of call using Heat and HPSM, Work Directly with Incident Coordinators to Escalate calls to the correct team, Troubleshoot web based applications, including Training systems, Blackberry Enterprise setup/ Good for enterprise, Manage user authorizations to systems, VPN troubleshooting/support, Active Directory account maintenance

Feb 2012 - May 2013

Help desk Technician

Technisource

Troubleshoot technical issues, Properly document the handling of call, Escalate to correct area if needed, Troubleshoot web based applications, Created/updated Knowledge Items, Blackberry Enterprise setup/ Good for enterprise, Manage user authorizations to systems, VPN troubleshooting/support, Password reset

Jan 2006 - Feb 2012

Warehouse Specialist

Creighton School District
Manage dispatched and received materials Audit and reconcile shipping/receiving documentation with materials received; make formal inventory reports regularly tracking audit/reconciliation outcomes Document and track damaged goods, surplus and missing inventory Ascertain proper labeling, tagging and packing of materials Examine stored materials to ensure the quality and storing standards are upheld Route goods/supplies to necessary destinations per schedule Supervise the work of the delivery driver and fill-in when necessary Certified to utilize forklift and other standard warehouse equipment to manage inventory and storage needs

Education

Education
2010 - 2012

Associates

ITT Technical Institute-Tempe

Memory, Process & Device Management; Installing & Configuring Network Protocols; DNS Service; Active Directory; Setup & Manage User & Group Accounts; Installing, Configuring & Optimization of both Desktop & Network OSs – Windows Based & Linux

Python, Java, GUI Design & Development; Windows Scripting; Visual Basic; DOS

Cisco Routers/Switches Programming; Database Development & Management; Computer Architecture; Routing/Remote Access; Software/Hardware Installing, Troubleshooting & Repair, Blackberry Enterprise Portal, Airwatch, Citrix Profile maintenance, Use of VMware to work with multiple operating systems

2002 - 2006

High School Diploma

Camelback High School