jennifer fleming

  • Orlando FL


High-Energy Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Core Qualifications

Knowledge of Universal Orlando Resort
Staff motivation and training
Communicates effectively
Exceptional customer service

Work History

Work History
Jan 2015 - Jan 2016

Barista Trainer

Starbucks Coffee

Provided a welcoming, personable experience for every guest while maintaining a levelheaded demeanor during high-volume, single-staffed rushes.

Jan 2014 - Jan 2015

Accounts Manager/Front Desk Agent

Boomtown Furniture

Spear-headed a total systems conversion, turning 60 years of in-house financing documents into a digitized system.

Jun 2013 - Jan 2014

Front Desk Agent

Club Performax Personal Training Gym

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Cross-trained and provided back-up for other areas of the gym when needed, i.e. bookkeeping, scheduling, marketing.


Dec 2017

Bachelor of Science

Rosen College of Hospitality Management

Coursework in Guest Service Management and Lodging Operations 
Member of Culinary Club 
Financial Accounting Tutor

Aug 2015

Associate of Arts

Eastern Florida State College

Emphasis in Legal Studies
Microsoft Office Applications Certificate