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Summary

Detail-oriented professional offers exceptional organizational, interpersonal, and computer skills. Strong background in customer service and support. Excels in fast-paced environments. Resilient, dedicated self-starter with a desire to learn.

Work History

2016current

Concierge and Front Desk Agent

Loews Portofino Bay Hotel at Universal Orlando
  • Execute check-in and check-out procedures for 750-room, Four Diamond resort
  • Provide information about surrounding area, including restaurants, theme parks, etc.
20152017

Barista Trainer

Starbucks Coffee
  • Create a welcoming, personable experience for every guest while maintaining a levelheaded demeanor during high-volume, single-staffed rushes
20142015

Accounts Manager and Administrative Assistant

Boomtown Furniture
  • Lead a total systems conversion, turning 60 years of in-house financing documents into a digital filing system
  • Launch a new and improved inventory and accounts management system 
20132014

Administrative Assistant

Club Performax Personal Training Gym
  • Manage the reception area, including greeting visitors and responding to telephone and in-person requests for information
  • Cross-train to supply back-up in other areas of the gym when needed, i.e. bookkeeping, scheduling, marketing

Education

Dec 2017

Bachelor of Science

Rosen College of Hospitality Management

Coursework in Guest Service Management and Lodging Operations 
Tutor of Financial Accounting

Aug 2015

Associate of Arts

Eastern Florida State College

Focus in Legal Studies
Certified in Microsoft Office Applications