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Summary

High-energy Front Desk Agent with three years of experience, offers exceptional organizational, interpersonal, and computer skills. Strong background in customer service and support. Excels in fast-paced environments and succeeds in effective guest recovery.

Core Qualifications

Knowledge of the Greater Orlando area
Staff motivation and training abilities

Strong verbal and written communication skills
Superior customer service
Detail-oriented

Work History

Jan 2016current

Concierge and Front Desk Agent

Loews Portofino Bay Hotel at Universal Orlando
  • Execute check-in and check-out procedures for 750-room, Four Diamond resort
  • Provide information about surrounding area, including restaurants, theme parks, etc.
  • Surpass expected guest satisfaction rating, 95th percentile
Jan 2015Dec 2016

Barista Trainer

Starbucks Coffee
  • Create a welcoming, personable experience for every guest while maintaining a levelheaded demeanor during high-volume, single-staffed rushes
Jan 2014Jan 2015

Accounts Manager/Front Desk Agent

Boomtown Furniture
  • Lead a total systems conversion, turning 60 years of in-house financing documents into a digital filing system
  • Launch a new and improved inventory and accounts management system 
Jun 2013Jan 2014

Front Desk Agent

Club Performax Personal Training Gym
  • Manage the reception area, including greeting visitors and responding to telephone and in-person requests for information
  • Cross-train to supply back-up in other areas of the gym when needed, i.e. bookkeeping, scheduling, marketing

Education

Dec 2017

Bachelor of Science

Rosen College of Hospitality Management

Coursework in Guest Service Management and Lodging Operations 
Tutor of Financial Accounting

Aug 2015

Associate of Arts

Eastern Florida State College

Focus in Legal Studies
Certified in Microsoft Office Applications