Business Information Technology
Accomplished, client-focused professional with over 25 years of experience delivering excellence in the management of processes, procedures and personnel within sales, call centre and marketing environments. Demonstrated ability to ensure high levels of customer service, interpreting needs and matching with services and solutions to best address to customized client requirements. Highly efficient in analyzing and researching complex data and information to ensure contractual and regulatory requirements are met. Expertise in effectively training employees on new products/services, procedures and systems. Possess extensive experience in call centre operations and providing leadership to teams in the delivery of high standards of customer service and the delivery of established objectives and KPIs. Highlights include:
I facilitate this interview twice per week as part of the School of Questioning project.
Day to day supervision of 18 staff in an international HQ switchboard covering 28 sites within the UK and a global private communications network.
Teramai Reiki-Seichem Master/Teacher,, 1999
Crystal Light Energy Practitioner, 2000
Metamorphic Technique Practitioner
I trained at SAGB