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Work experience

May 2016Present

VP Strategy & Innovation Andean Cluster Countries

Schneider Electric
Jun 2013April 2016

General Manager

Dexson Electric/Schneider Electric
  • Define & Set the strategy & actions plans for obtain a Sustainable Growth .
  • Lead the organization with the Vision of middle and long term to take decisions ensuring competitiveness
  • Develop the commercial strategy to gain market share and enter in new countries.
  • Ensure the performance of the company related to Growth & Profitability.
  • Lead the innovation process focus on new products & process.

Main Achievements

  • Sales : Increase 22% in OG .
  • New Markets: Enter in new 3 Countries LatinAmerica.
  • EBIT: Increase 0,5% 2013 /  0,8% 2014 & 2,3%  2015.
  • Develop 3 new Products, one patent in course
  • Loyalty Customer increased +6%.
Jan 2010Jun 2013

Customer Satisfaction & Quality Director South America & Andean Zone

Schneider Electric
  • Drive continous improvement methodolgy focus on Cost Reduction, profitability increase, Customer Satisfaction .
  • Lead the excellence projects at Cluster Level related to Customer Care Center.
  • Develop process transformation related to :
    • Crisis & Risk on products.
    • Voice of Customer.
  • Implement best practices sharing and replication in the Region.

Main Achievements

  • Increase the Customer Satisfaction with Customer Care Center and obtaining a sales of  1MUSD .
  • Align Cusomer Needs & Countries priorities to develop innovation projects related to After Sales.
  • Set up Customer Care Mutualization for SouthAmerica.
  • First certification of ISO 50001 at Colombia Energy Segment.
  • Fisrt Green Seal for Product at Colombia one of 10 worldwide.
Jun 2003Jan 2010

Customer Satisfaction ,Quality & Standardization Director Andean Zone

Schneider Electric
  • Lead the Customer Loyalty trough process.
  • Lead the continuous improvement Culture at Company Level using Lean-Six Sigma Methodology.
  • Manage the after sales process.
  • Give the guidelines for Customer Care Center.
  • Manage the ISO system for the company ISO 9001, 14001 improving the performance.

Main Achievements

  • Total implementation of Six Sigma tool in Schneider beyond assigned objectives placing the Colombian branch first for 2 consecutive years at a corporate level; over 60 projects with certified savings of over US$1000,000.
  • Increase the Customer Satisfaction Index in three Countries: Colombia, Ecuador and Venezuela by 20% in 4 years.
  • Time reduction in after sales claims, 12 days of improvement .
  • Coordination & Follow Up of execution of Strategic plan for Colombia.
  • Very positive influence in national standards working with the Colombian Government in Energy & Environmental aspects.


Jan 2010Jun 2012

Management Business Administration -MBA

Universidad Externado

Innovation emphasis.

Feb 2007Sep 2007

Management Development Program - PDD 

Jan 2001Jun 2002

Graduate Diploma in Business Administration 

Universidad del Rosario
Jun 1991Dec 1997

Electrical Engineering

Universidad Autónoma de Occidente