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Work experience

Aug 2014Feb 2015

Remote Services Technician/Subject Matter Expert

IBEX Global (Formerly TRG Customer Solutions)

Performed remote troubleshooting and repair services for Time Warner Cable customers. Handled Internet, TV, and phone issues, as well as minor billing changes and general inquiries.

Assisted in the training and education of employees by creating and providing training material to direct managers to propagate. Assisted staff in diagnosing and repairing communications or local IT issues.

Manager: Jacob Vandermeer

Feb 2012Jun 2013

Apple iOS CSR

TRG Customer Solutions

Performed tier-one communications and customer service for the repair and/or servicing of Apple iOS devices.

Manager: Shane Conely

Jul 2009Mar 2010

GSMFR (E-1)

United States Navy

E-1 Gas Turbine Systems Engineer in US Navy.

Medical discharge under honorable conditions

Mar 2010Feb 2013

Other Work

Misc.

Seasonal positions at Home Depot, UPS, grocerery stores

Education

Dec 2010Mar 2011

Associate's Degree in Information Technology (Incomplete)

Klamath Community College

Short-term education due to relocation

Jul 2009Dec 2009

USAF Gas Turbine Systems Qualification

US Navy GSM Strand

Graduated top of class

Jul 2009Dec 2009

USAF Engineering Certification

US Navy A-School

Top of class, sectional division leader

20052009

High School Diploma

Marshall Highschool

Bend, Oregon

Skills

Detail-Oriented
Versed in HTML and CSS
Database Administration Experience
Batch/Shell Automation
Linux Shell Proficiency
Knowledge of Windows Server/Workstation Environments