Remote Services Technician/Subject Matter Expert
IBEX Global (Formerly TRG Customer Solutions)
Performed remote troubleshooting and repair services for Time Warner Cable customers. Handled Internet, TV, and phone issues, as well as minor billing changes and general inquiries.
Assisted in the training and education of employees by creating and providing training material to direct managers to propagate. Assisted staff in diagnosing and repairing communications or local IT issues.
Manager: Jacob Vandermeer