Professional with years of experience in areas related to business administration, purchasing and supply chain, customer service, and Commercial Projects. Domain Office Suite and  ERP SAP / MM.

Proactive and effective communicator with excellent analytical skills and ability to relate to all layers of business and management. Strong interpersonal skills. Constantly rewarded with promotions and increased responsibilities.

Able to start to work with short notice.


Strong people skills and communication 

- Able to fully communicate in Portuguese and English.

- Engaging people to achieve goals

Strong computer literacy 

- Microsoft Office Suite (Advanced Word, Advanced Excel (vlookup, pivot table, etc), Outlook, Power Point), Internet research 

- SAP R/3 MM, Fusion, Lotus


Energetic when working with people


Effective negotiation strategies



UNATEC - University of Administration and Technology

Feb 2008 - Dec 2013

Bachelor's Degree, Logistics, Materials, and Supply Chain Management

ILCS-Business College

Feb 2012 - May 2013

Double Diploma in International Business & Marketing

APICS - The Society for Supply Chain Professionals - Australia

Aug 2011 - Feb 2012

Diploma of Purchasing, Logistics, Materials, and Supply Chain Management

Queensland Academy of Technology

Feb 2011 - Dec 2011

Diploma Of Business Administration

Work History

Work History

Souza Cruz (British American Tobacco) 

Jul 2014 - Present

Assistant Manager (Brazil)

Supported two Senior Partners. Analysed marketing and sales reports. Organised on-and off-site team building activities. Liaised between cross-functional teams and department, facilitating discussions with subject matter expert.

Generated and analysed wide range of reports using Excel tools and spreadsheets; reports such as sales performance of particular customer; performance of an brand or product; performance evaluation of  salesman  - Supported Regional Sales Managers with ad-hoc projects, including merchandising for distribution to prospective clients/leads.
- Formally commended by senior management for exceptional flexibility and resourcefulness in rapidly changing situations.
- Wrote and edited contracts and maintained detailed records of negotiations or projects process.
-Investigated and resolved customer issues and complaints regarding operational matters. Handled all queries and client feedback in a professional manner.- Coordinated, delegated and had given feedback on specific task or target to the team, such as monthly sales for each brand, additional sales volume, various KPI.
- Gave presentation on a particular KPI on the sales meeting, i.e. open account receivable invoices; campaign performance; cascade of Price Promotions and Customers Promotions or some sales plan, etc.- Set individual sales target for the month, based on the total amount that the team has to perform
- Planed and organised meetings, setting up all the requirements for a good run. Including sourcing vendors for catering, booking hotel and transportation accommodations. Execute itinerary changes.
 - Managed over 30 team members in daily administration of office activities including processing of AP/AR, preparing correspondence / documentation, and managing client records / databases.

Scout Eventos

Oct 2013 - Jul 2014

Commercial & Events Sales (Brazil)

Implemented an effective selling strategy and assisted the Sales Manager to maximise revenue and profit through pro-active selling techniques and pricing strategy

- Prepared strategic decks for the head of promotion on potential proposals, promotion related events, and growth projects- Supplied management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Followed up with prospects and clients who have received marketing materials.- Updated customer databases. Monitor and track future sales and sold event revenue and department projects
- Met customers and formulated comprehensive and detailed scheme for upcoming event- Responsible for Proposals, Analysed RFQ (Request for Quotation ) and requirements
- Participated in trade shows and conventions - Cost Estimation

Hannah Direct

Jan 2013 - May 2013

Customer Service & Sales Representative (Australia)

Met with potential customers to open new business, negotiated terms and closed sales

- Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required.- Effective, persistent negotiator determined to close sales deals and increase sales. Independently sets personal goals and deadlines to reach sales targets.
 - Consistently delivered exemplary levels of customer service responding effectively to customer enquiries- Analyzed the market’s potential and determined the value of existing and prospective customers value to the organization.
- Met sales targets. - Promoted new products.

Caterpillar Global Mining Inc

May 2012 - Dec 2012

Claims Analysis & Adjustment (Australia)

Directed the end-to-end claim process. Collaborated with the Corporate Office executive leadership team to develop expectations and work directly with suppliers and Supply Chain Operations to execute replacement plans. Bridged and improved communication among senior leadership, buyers and suppliers.  

- Provided detailed and concise interpretation of policies and contract information to ensure consistently high standards of claims management- Conducted in-depth investigations of property and casualty claims involving expedited part
- Case-management with involved stakeholders, both internal and external- Published Claims KPI, Reported to dealers and local management. Communicated claim resolutions with dealers and departments
-Performed other tasks as directed by the manager related to customer service and order fulfillment activities, such as, order entry, dealer inquiries and parts expediting- Coordinated claim investigation reviews and performed root cause corrective action analysis with multi functional teams
- Assisted the warehouse with root cause corrective action analysis- Trained new incoming staff on procedures.
- Co-developed the Claims and Wrong Shipment process in Australia.- Integrated multiple ERP systems into the (SAP R3 MM) Caterpillar Australia

Vilma Alimentos

Jun 2009 - Jul 2010

Operational Buyer  (Brazil)

Responsible for the tender process, contract management and negotiation of the company's new buildings and applications. Project budget was USD $14 million. Daily duties as per Buyer (Consumables) position.

- Managed a small team covering expediting of purchase orders and quotation process.- Liaised with Engineering and Project department to develop new sources of technical supplies, securing quality and price, testing samples
- Inspected supplier facilities to verify capabilities and conditions as agreed upon in the offer letter.- Setting up meetings with several stakeholders to set targets and deadlines to attend to project needs and requirement.
- Issued Purchase Orders and sourcing best price seeking discounts and best deals, lodging PO in SAP.

- Focus costing to maximize margins by development new suppliers and renegotiating previous contract.

- Acquisition of items related to all constructions and expansions of this industry such as: Construction, Electrical or Hydraulic material or equipment; General Machines or equipment, Negotiation and contracting of third party and outsourcing labor non-related to the core business i.e. tradesman.  

Vilma Alimentos

Jul 2008 - Jun 2009

Technical Buyer  (Brazil)

Responsible for the tender process, contract management and negotiation for Pirata Alimentos's packing, raw material and some mechanical spare parts.

- Commercial management of contracts including contract terms and conditions, SLA(service-level agreement) management and penalties as well as contract lifecycle management.- Interviewing sales representatives to develop new sources of technical supplies, securing quality and price; testing samples
- Daily following up with suppliers regards deliveries demanded by the factory. Or expedite an existing order as per internal demand.- - Conducted competitor analysis to ensure the brand maintains competitive advantage.
-Focused costing to maximize margins by development new suppliers and renegotiating previous contract- Built rapport and lasting relationship with strategic suppliers.
Acquisition of all items related to raw materials or packing for one of the production line of this industry such as: Peppers, Spices, Canned Corn, Canned Hearts of Palm, Canned Olive, Olive Oil, all packaging, containers, labels, inks, boxes, film, pallets, glass bottles, caps.

Vilma Alimentos

Jun 2007 - Jul 2008

Consumable Buyer  (Brazil)

Responsible for the tender process, contract management and negotiation within designated spend categories.

- Development of new suppliers as well as renegotiating previous contract- Issue Purchase Orders and source of the best price seeking for the discounts and best deals, lodging PO in SAP
- Amendment of inventory movements as per stock adjustments after stocktaking or audits- Drafting commercial documents, contracts and tenders

- Acquisition of items related to services or materials not related to the production line such as: Computers and IT parts; Laboratory Equipment; Safety Workwear; Marketing, Advertising and Merchandising materials; White goods; Cleaning Supplies; Stationery; Furniture; Event Catering; Negotiation and contracting third party and vendors or outsourcing labor no related to the core business i.e. tradesman, painter, carpenter.

Vilma Alimentos

Jun 2006 - Jun 2007

Internal Salesman  (Brazil)

Increased sales by participating of large governmental public bidding.

- Increased institutional sales by participating in large government public bidding- Approval of discounts to special customers by analysing profit versus break-even.
- Represented the business on negotiation trading floors at the most senior levels.- Controlling and registering the trademarks and patents of this industry as well as liaising with patents officer. 
- Exceeded set sales targets and sales campaigns by reaching out to more customers- Exceeded set sales targets and sales campaigns by reaching out to more customers.

Feb 2005 - Present

Volunteer Work

Scouting volunteers come  from a variety of background and experiences. Volunteered as an administrator providing many management insights. 

- Positive role model image for youth in the community- Establish a closer bond with the community
- Building a better future for everyone

- More than 50 hours of training and understanding focusing on youth behavior, program planning, leadership and risk management



FCE - First Certificate

Jun 2013 - Present

University of Cambridge


- Physically strong, mentally awake, and morally upright


Vilma Alimentos Distribution Center  - January 2009February 2010

Built area of approximately 10,000 m² in prefabricated structure, ceiling height of 14 m, and prestressed concrete floors, with capacity for 25,000 pallets positions. Installation of pipe rack with 36 meter span for transportation of water from artesian wells for flour mills, and water supply from the hydrant loop, support electrical power cables from the primary booth 3600 kVA, as well as lines compressed air, phone and computer.

Factory of Special Pasta Vilma Alimentos - January 2009June 2010

Built area of approximately 4,000 m², building 2 floors prefabricated structure and concrete floors; allocation of national and imported equipment totaling 10,400 kg in mass.Transportation, storage and dosing of flour and minor additives, utility area expansion system comprising substation installation of boiler steam 3,600 kg / h, cooling towers circuit exchange, the circuit vacuum generating compressed air, and the receipt, storage and distribution of vegetable fats system.

CAT-BUCYRUS divestiture support - May 2012December 2012

- Integration of all multiples ERP systems into (SAP R3 MM) Caterpillar Australia
- Co-development of the Claims and Wrong Shipment process in Australia.