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Work experience

Feb 2008Present

Senior Consultant

QAI Global Services


·Consulting over 20 organizations across different geographies (India, UK, US, Philippines, Sri Lanka) in the field of operational excellence in industries like ITES, IT, Telecom, Banking, Travel

·Consulting companies in their COPC® Implementation journeys for successful certification (clients include TCS eServe, Intelenet, Firstsource, Fidelity, Mahindra Holidays, InterGlobe, Minacs Aditya Birla, NIIT, Dialog Telekom)

·Well-known across the industry as one of the strong proponents of Process Improvement strategies and data-driven operations management

Audits and Assessments 

·One of the only two Certified Lead Auditors for COPC® Standards in India

·Youngest Certified Lead Auditor for COPC® Standards

·Conducted 20+ independent certification and re-certification audits and assessments for COPC® Standards

·Mentored and assessed 30+ Six Sigma projects across diverse service lines including manufacturing, supply chain, services, administration, HR, and service operations


·Faculty for service operations management in MDI and SP Jain

·The only Certified master trainer for HDI in India for all HDI programs

·One of the three Certified trainers for COPC® Registered Coordinator for CSP and VMO trainings in India

·Master Trainer and Lead Product Manager for ITES-BPO Certification Programs - Certified BPO Team Leader (CBTLSM-1) and Certified BPO Quality Analyst (CBQASM) - presented by NASSCOM’s Executive Development Programme and designed and developed by QAI

·Over 4500 hours of training experience spanning across institutions, universities and corporate houses

Nov 2005Feb 2008

Alliance & Strategy Lead

QAI Global Services

Strategy & Alliances

·Handled business functions like Operations, Migrations, Sales, Business Development and Alliances in leadership positions

·Opened new markets (Sri Lanka, Bangladesh, UK, India domestic)

·Architect for Business Modeling, New Product Introduction through alliances, governance structure and  MOUs, business strategies, proponent of ‘best-shore’ model

Apr 2003Nov 2005

AVP, Business Development


Business development and Sales

  • Strategic product development by creating products and services for expansion and growth
  • Headed business development functions and grew the teams in their sizes
  • Account management for new business development, responsible for marketing
May 2002Mar 2003

Manager Operations

HCL Technologies

Project Manager for Operations and Business Development Strategies

·Drove and managed operations in growth phase of teams to 5 times their size

·Demonstrated exemplary team management and leadership skill

·Managed transition and migration projects from UK and US into India

Aug 1998Jun 2000

Systems Engineer

Tata Infotech

Sales and Product Development. New product and entry strategies


Jul 2000Apr 2002

Post Graduation in Information Management and Operations Management

S. P. Jain Institute of Management & Research

Post Graduation in Information Management and Operations Management,

S. P. Jain Institute of Management & Research

CGPA 3.415


Bachelor of Engineering (Electrical)

Mumbai University, From Sardar Patel College of Engineering, Mumbai

Bachelor of Engineering (Electrical),

Mumbai University, From Sardar Patel College of Engineering, Mumbai

Ranked 4th (74.18%) in Electrical Engineering. Mumbai University


COPC® Lead Auditor, Senior Consultant, COPC® Registered Coordinator, Certified HDI Trainer, Six Sigma Trainer, Post Graduate in Information Management from S. P. Jain Institute of Management & Research, B.E. (Electrical) from Mumbai University, seeking a Strategic Leadership and Thought Leadership position in an international organization.

Over 10 years of experience in leadership positions, in IT, ITES-BPO and Consulting. Resourceful and knowledgeable about international business relations. Culturally sensitive and internationally traveled. Excellent decision-making and execution abilities. Problem Solver. Self-motivated, hard-working, professional. Quick learner.

Proven track record in Strategy, Sales, Business Development, Operations Management, and Consulting, with business knowledge of various operational excellence frameworks like COPC®, Six Sigma etc. Able to develop and train teams, communicate very well and grow client relationships.


·Runs three blogs – one on Quality, one on Hindu Mythology and a third on Traveling.

·Hobbies: Motor biking, trekking, painting, astronomy.

·Participated in various long distance and cross-country motorbike expeditions. The latest being Leh – Ladakh expedition from New Delhi.

·Voluntary project on Watershed Management with Magsaysay Award Winner Rajendra Singh of Tarun Bharat Sangh in Alwar, Rajasthan.

·Founder and member of IEEE-SPCE Mumbai Chapter

·Conducts sky observation and telescope handling trainings

·Winner of Business Plan Contest by TAPMI, Manipal in 2000. Plan based on the concept of Rural innovation through IT.

·Winner of the national paper presentation contest organized by TISS, Mumbai in 2000. Paper on the concept of Information center (Jaankari Kendra) for information revolution in social sector – now implemented by the government of Madhya Pradesh.

·Winner of various art contests and organizer of Fine Art events


Jul 2009Present

COPC Lead Auditor

Jun 2009Present

HDI Certified Instructor