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Muhammad Febrian

Professional Hotelier

Summary

Hotelier

Work experience

2019Present

Band as2A AGM

OYO Rooms

The OYOPreneur, person who in charge to maintain 5 properties in Jambi City, maintain overall the good Hotel performance, maintain relation with Hotels Owners, hotel staff training, handling the problems  at there.

February 2017 February 2018

Front Office and Reservation Manager

Fave Hotel Palembang

The Head of front office department at *3 Hotel in Capital City of sumatera Selatan. 

Daily activities :

1. Control front liner activities, Reception, Bellboy, Driver, 

2. Control room revenue, check daily activities Ecommerce, Reservation and Operator.

Feb 2016December 2016

Assistant Front Office Manager and Ecommerce

Metropolitan Golden Management - Horison Hotels Group

Incharge as Head office department at the 4* hotel in Palembang the capital city of Soulth Sumatera.

1. Control daily activities of; GSA, Operator clerk, Concierge (bellboy and driver), and also control the Room Revenue by control Ecommerce, Reservation activities (the extranett, wholesale and group booking allotment). 

2. Control Room Division activities; Room, Swimming pool. And Public Area.

20142016

Guest Service Supervisor (Room Division Supervisor)

Red Planet Hotel TBK ('Formerly'Tune Hotel Palembang)

Supervise the Room division; Front office, Housekeeping, Engginering and also security daily activities.prepare the weekly and Monthly report summary to Hotel Manager, contains of report ; 1. Hotel weekly and monthly occupancy compare and analyse the increase or decrase with Room revenue, average room rate, and other revenue. 

2. Guest comment by online booking or direct comment. Analyse the problem and courtesy the Guest it a must to maintain the long lasting relationship. And brief our employees to anticipate and minimize the complaints not haven anymore.

20132014

Guest service Supervisor

Aryaduta Hotel Palembang

Supervise the GSE Team ; Control their daily activities; check in-check out, check supporting guest bill, check the guest folio make match between sistem and guest registration form, prepare, allocation and arrange the guest room base on request and history, prepare the VIP arrival the treatment etc. Give the Clear and detail information to the guest and my team. 

20122013

GSA

Aryaduta Hotel Palembang

Handling gueas check in-check out, give the clear and detail information to the guest,handling and follow up the guest need and request etc.

2010 2012

Concierge

Aryaduta Hotel Palembang

Bellboy and Driver 

Diploma 3

20052008

Diploma 3

Politeknik Sriwijaya

Faculty of Language, majoring English for tourism and hotel business