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Guruh Pratama

السَّلاَمُ عَلَيْكُمْ وَرَحْمَةُ اللهِ وَبَرَكَاتُهُ Millennia Hotelir

Summary

Professional Millennia Hotelier

Work experience

Sep 2018Nov 2018

Hotel Manager

Blessing Style Hotel Palembang

Handle daily operational Hotel,

-37 rooms available, Wifi, TV Cable, 100 sit Resto, SPA. We have joining with our neighbors locating at the front of hotel The outbound area as other supportting facilities (Painball area,basket ball, swimmingpoll area)

-26 Manning

-With average occupancy 85% and Arr 220.

Keep our staff Always on fire and cleanliness all hotel area, the hotel  positive atmosphere every day, and Let me Present the Millennia Hotel Manager Style.

Feb 2018May 2018

Front Office Manager

The Zuri Hotel Palembang

The Zuri Hotel Palembang, the Highest hotel in Palembang with 214 rooms available in 25th floor, with facilities Coffee shop, The executive Lounge same floor with Infinity Swimming pool at 24th floor, Gym at 25th floor, as FO Manager I have responsibility ;

1. arrange local SOP base on basic operational guidance Zuri Hotel Management.

2. Day by day Control daily activities Receptionis, Guest relation officer, Bellboy and drivers

3. also control Room revenue by control Ecommerce daily activities, reservation and telephon operator

4. daily meeting with Sales and Marketing team.

Finally we proudly present the Millennia Hotel experience at Palembang. 

February 2017 20 February 2018

FO Leader

Fave Hotel Palembang

The Head of front office department at *3 Hotel in Capital City of sumatera Selatan. 

Daily activities :

1. Control front liner activities, Reception, Bellboy, Driver, 

2. Control room revenue, check daily activities Ecommerce, Reservation and Operator.

Feb 2016December 2016

Assistant Front Office Manager (Head of department)

Metropolitan Golden Management - Horison Hotels Group

Incharge as Head office department at the 4* hotel in Palembang the capital city of Soulth Sumatera.

1. Control daily activities of; GSA, Operator clerk, Concierge (bellboy and driver), and also control the Room Revenue by control Ecommerce, Reservation activities (the extranett, wholesale and group booking allotment). 

2. Control Room Division activities; Room, Swimming pool. And Public Area.

20142016

Guest Service Supervisor/Front office Supervisor

Red Planet Hotel TBK (Tune Hotel Palembang)

Supervise the Room division; Front office, Housekeeping, Engginering and also security daily activities.prepare the weekly and Monthly report summary to Hotel Manager, contains of report ; 1. Hotel weekly and monthly occupancy compare and analyse the increase or decrase with Room revenue, average room rate, and other revenue. 

2. Guest comment by online booking or direct comment. Analyse the problem and courtesy the Guest it a must to maintain the long lasting relationship. And brief our employees make the problem did'nt happen next time

20132014

Guest service Supervisor

Aryaduta Hotel Palembang

Supervise the GSE Team ; Control their daily activities; check in-check out, check supporting guest bill, check the guest folio make match between sistem and guest registration form, prepare, allocation and arrange the guest room base on request and history, prepare the VIP arrival the treatment etc. Give the Clear and detail information to the guest and my team. 

20122013

GSA

Aryaduta Hotel Palembang

Handling gueas check in-check out, give the clear and detail information to the guest,handling and follow up the guest need and request etc.

Diploma 3

20052008

Diploma 3

Politeknik Sriwijaya

Faculty of Language, majoring English for tourism and hotel business