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Summary

Every opportunities and challenges getting me experienced to grow and more capable.

Work experience

2017Present

Front Office Manager

Fave Hotel Palembang

The Head of front office department at *2 Hotel in Capital City of sumatera Selatan. 

Feb 2016December 2016

Assistant Front Office Manager (Head of department)

Metropolitan Golden Management - Horison Hotels Group

Incharge as Head office department in the *4 star hotel in Palembang the capital city of Soulth Sumatera.

Control daily activities of; GSA, Operator clerk, Concierge (bellboy and driver), and also control the Reservation daily activities (the extranett, wholesale and group booking allotment). 

20142016

Guest Service Supervisor/Front office Supervisor

Red Planet Hotel TBK (formerly Tune Hotel)

Supervise the Room division; Front office, Housekeeping, Engginering and also security daily activities.prepare the weekly and Monthly report summary to Hotel Manager, contains of report ; 1. Hotel weekly and monthly occupancy compare and analyse the increase or decrase with Room revenue, average room rate, and other revenue. 

2. Guest comment by online booking or direct comment. Analyse the problem and courtesy the Guest it a must to maintain the long lasting relationship. And brief our employees make the problem did'nt happen next time

20132014

Guest service Supervisor

Aryaduta Hotel Palembang

Supervise the GSE Team ; Control their daily activities; check in-check out, check supporting guest bill, check the guest folio make match between sistem and guest registration form, prepare and arrange the gueat room base on request and history, prepare the VIP arrival the treatment, room etc. Give the Clear and detail information to the guest and my team. 

20122013

GSA

Aryaduta Hotel Palembang

Handling gueas check in-check out, give the clear and detail information to the guest,handling and follow up the guest need, request etc.

Diploma 3

20052008

Diploma 3

Politeknik Sriwijaya

Faculty of Language, majoring English for tourism and hotel business