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More than 15 years solid experience working in administrative/operations staff and mid level customer service positions.  Ten (10) plus years supervisory leadership in various positions while member of U.S. Armed Forces.  Over twenty years experience as an entrepreneur working in various capacities as a business consultant with small to mid sized businesses.  As a consultant, most passionate about helping companies and organizations seeking to gain and maximize competitive advantage through implementing competitive intelligence, knowledge management, and organizational learning strategic initiatives and practices.

I help companies and organizations harness the power of their intellectual capital, document and share that knowledge, as well as understand it’s critical importance in relation to their future survivability and growth.  I provide game changing contributions by helping to identify strengths and weaknesses, threats, known and hidden assets, and in developing and implementing strategies and practices that minimize exposure, eliminate waste and redundancy, anticipate market changes, and take advantage of opportunities as they are presented. Keen focus is on increasing market share, revenues and increasing shareholder value. Web site temporarily hosted at

Additionally, I love challenges, and I am always striving to exceed expectations. Turn-around agent and operations ninja of the highest order.  Enjoys the art of the "turn-around". Have previously turned a multi-million dollar property book operation around from a 40% ranking to a 86% ranking in 7 months, working 14 to 17 hour days, 6 and 7 day weeks in the process.  Known for work ethic and "can do" attitude.  As a state employee, broke agency record for support services program year closeout efficiency, while overseeing the program year closeout of 46 Washington State WorkSource offices. These results saved the agency over $100,000.00 in one year.  In short, I am goal oriented and results driven.

U.S. Army veteran (logistician) with over twelve and a half years property book experience at unit and battalion levels. Additional three years experience in Technical Supply (warehousing).  Total of ten plus years supervisory experience, supervising as many as 56 individuals in one position. Unique and varied experiences over a span of eight plus years in State Government (Washington State Employment Security Department and Department of Personnel). Currently open to consulting and employment opportunities.


About Me

Hello, I'm Paul S. Medley, a transitioning knowledge worker, most recently employed  as a customer care representative (evangelist) with Xerox, Inc.  Among other things, I'm also an effective knowledge management, competitive intelligence specialist, and consultant.  Currently enrolled at Walden University as Bachelor of Science in Business Administration degree candidate, with one class remaining to to be completed for graduation!  Will graduate February 2015.  Upon completing my studies at Walden University I will be enrolling at Kent State University as a MBA candidate in Knowledge Management.  I am originally from New York City, born in Harlem and raised in Brooklyn, New York, the second of two boys.  Currently residing in Washington state with my awesome family. 

The purpose of this electronic document is to reflect my personal and professional development over the years, spanning a lifetimes experiences, highlighting my learning in the workforce, in academia, as well as some of my accomplishments.  It is a reflection on where I have been, and a compass for where I intend to go in the near and immediate future.  My most recent endeavor of major significance was beginning my journey at Walden University  June 6, 2011.  

The written content on this CV belongs to Paul S. Medley and cannot be used, copied, or reproduced without receiving written permission from Paul S. Medley. This visual CV consists of dynamic content that is always under revision. 


Undergraduate Course Work

Classes taken are listed here in summary to document learning and acquired skills. 

Summer 2011:    BUSI 1000  -    Developing Student Portfolios

This course provides students with a framework for developing a student portfolio. Students learn about the value of creating a student portfolio and how it is used to communicate and demonstrate their academic accomplishments. Students are introduced to the tools and techniques that help them to develop, manage, and maintain their portfolios. What I Learned From This Course:   Demonstrated the ability  to apply the structure and methods presented in this course by composing a high-level design and comprehensive outline for a student portfolio which you are now viewing.

Summer 2011:     COMM 1001  -    Contemporary Communications

This course introduces students to the fundamentals of effective communication in contemporary society. The primary focus is on communication using electronic means, such as cell phones, e-mail, instant messaging, and Internet technologies. Topics include communication methods and technologies and their impact on the individual and society.      

What I Learned From This Course: Enhanced my ability to use appropriate contemporary communication strategies for the setting and audience and apply writing and critical-thinking skills to my personal, academic, and work life. 

Summer 2011:      BUSI 1002    Introduction to Management and Leadership

This introductory course addresses the role and functions of managers, specifically principles and procedures for planning, organizing, leading, and controlling organizations. Emphasized is the practical application of theory to reality. 

What I Learned From This Course:

Learned about the interrelationships among the functions, components, and disciplines that comprise the field of management and thereby gained a comprehensive perspective as a foundation for the further study of management. (Prerequisites: COMM 1001.)

Summer 2011:      ECON 1002      Microeconomics

The principles of microeconomics explain how in a market economy the price system answers the fundamental economic questions: What goods and services are produced and distributed, and how and for whom? This course examines the behaviors of households that supply factors of production—natural resources, labor, and capital—to firms and that purchase consumer goods and services from firms. Also examined are firms that maximize profit through their decisions about acquiring factors of production, controlling costs of production, choosing the optimal level of output, competing with other firms under different market structures, and making investment decisions about entering new markets. (Prerequisites: MATH 1001, MATH 1002, MATH 1030, or MATH 1040.)

What I Learned From This Course:

Learned about the basic principles of microeconomics, as well as about different market structures, and making investment decisions to be considered when entering new markets. (Prerequisites: MATH 1001, MATH 1002, MATH 1030, or MATH 1040.)

Summer 2011:       BUSI 3003     Dynamics of Change

Students examine change as it impacts people, processes, and products. They learn to employ tools for dealing with and managing change. They learn methods for coping with change as an individual, a member of a group, and a member of an organization. (Prerequisites: BUSI 1001 or BUSI 1002.)  

What I Learned From This Course:

Learned about the interrelationships among the functions, components, and disciplines that comprise the field of management and thereby gained a comprehensive perspective as a foundation for the further study of management. (Prerequisites: COMM 1001.)

Summer 2011:       MRKT 3001       Marketing

Students examine basic marketing functions and the execution of successful marketing processes. They gain a fundamental understanding of marketing concepts, practices, terminology, associated technologies, and practical applications including customer relationship management (CRM). (Prerequisites: BUSI 1001 or BUSI 1002.)

What I Learned From This Course: Some of the key topics covered and discussed in depth were pricing, distribution, service, retail brand management, account based marketing, ethics, effectiveness, research segmentation, strategy, activation management, dominance, marketing operations, and customer relationships to name but a few.  

Winter 2012: BUSI 2003      Operations

This course is designed to provide students with an overview of the concepts, methodologies, and applications of business operations management. Students learn about operations as related to the process of transforming resources into products and services. A focus of this course is the responsibility of operations managers to make sound, cost-effective decisions that increase the productivity and competitiveness of both manufacturing and service organizations. The process of planning, implementing, and monitoring operations allows managers to continuously improve in providing high-quality goods and services at low cost. (Prerequisites: BUSI 1001 or BUSI 1002.)

What I Learned From This Course:

Learned about the process of planning, implementing, and monitoring operations which allows managers to continuously improve in providing high-quality goods and services at low cost.


Spring 2012:       NASC 1001 - Environmental Science

This course is designed to introduce environmental processes and the influence of human activities upon them. Topics include ecological concepts, population growth, natural resources, current environmental problems from scientific, social, political, and economic perspectives, and an introduction to the scientific method. Upon completion, students should be able to demonstrate an understanding of environmental interrelationships and an understanding of contemporary environmental issues. (Prerequisites: COMM 1001.)

What I Learned From This Course: 

Learned about global environmental change and the impact of people on the environment.  One learns to be environmentally sensitive and responsible in one's personal and professional life.  

Winter 2012:      BUSI 3005   Critical Thinking and Decision Making

Students become familiar with the importance of the scientific method as the basis for critical thinking and decision-making. Problem-solving and decision-making based on recognizing problems, gathering data, developing alternatives, and choosing a solution are critical skills for the professional manager.   (Prerequisites: BUSI 1001, BUSI 1002, or COMM 1004.)

What I Learned From This Course: 

In this class we learned the importance of being critical of one’s own thinking.  We learned to appreciate a disciplined approach to thinking, and evaluating thought. 

Summer 2013:  BUSI 3007     Knowledge Management Management Concentration Seq. 1

Learn how information systems enable organizations to systematically identify, acquire, store, analyze, distribute, and reuse information and knowledge from all sources (e.g., internal and external, explicit and tacit) to enhance organizational productivity and competitiveness. 

What I Learned From This Course:

Learned about the theory and application of knowledge management and intellectual capital to the development of learning organizations.  Also learned about and evaluated learning organizations and the creation of environments that facilitate knowledge growth and distribution. (Prerequisites: BUSI 1001 or BUSI 1002.)

Spring 2013:        BUSI  3004      Entrepreneurship for Small Business

This course examines the processes required to undertake the creation and maintenance of a successful business enterprise, with an emphasis on small business. Students focus initially on start-up basics for a new small business, followed by the details involved in the development of a business plan. Finally, the nuts and bolts of day-to-day business management are examined, with issues ranging from legal matters to employment decisions  (Prerequisites: BUSI 1001 or BUSI 1002 or SOCI 4080.)

What I Learned From This Course: 

Learned about the entrepreneurial mindset and the importance of business planning.  Also learned about the special symbiotic relationship between operations, marketing, and operations planning.  This experience teaches about successful planning and decision making in business.

Fall 2011     HRMG 3001 Human Resource Management

This course provides students with a comprehensive overview of human resource management. Traditional topics such as job analysis and design, recruitment, selection, performance appraisal, training, staffing, career management, compensation, benefits, health and safety, and employee relations are examined. Technology-based resources are also evaluated. (Prerequisites: BUSI 1001 or 1002) 

What I Learned From This Course: 

About job analysis and design, recruitment, selection, performance appraisal, training, staffing, career management, compensation, benefits, health and safety, employee relations, and how these issues are essential to an organizations growth and ability to hire and retain a talented workforce. 

Fall 2011:       MGMT 4401   Management and Organizational Behavior

The focus of this course is on human behavior in the context of the organization in a domestic and/or a transnational setting. Students gain an understanding of the concepts of human and organizational functioning, with emphasis on application of these concepts to managerial problems and solutions in both domestic and transnational settings. Students examine individual perception, attribution, and learning; differences in personality; career development; motivating and rewarding employees; and making effective decisions. This course also provides an overview of ethics and the ethical issues faced by domestic and transnational organizations and managers, social responsibility, communications, motivation, and leadership. By focusing on the elements of national culture, students examine the impact culture has on leadership and management as well as the day-to-day operational issues endemic to transnational and global businesses. Finally, students investigate the management of diversity in the workplace, especially in a transnational and global setting. Learning is accomplished through a diagnostic approach employing text readings, individual and case analyses, quizzes and exercises, and a final individual organizational plan. 

What I Learned From This Course: 

Learned about the dynamics of human behavior and how it can impact an organization or be shaped by an organization.  We addressed problem solving specific workplace issues from a manager's perspective domestically and internationally.  I thought this was a great course for potential managers either currently operating in an international environment or contemplating doing so.(Prerequisites: BUSI 1001 or BUSI 1002.)

Summer 2014:      FNCE 3001     Financial Management

The principles of finance are examined from an applied perspective of the difficult strategic and operational decisions that exist in the business environment. The general objective of this course is to provide decision-makers with the financial and managerial finance theory, concepts, and tools necessary to make better financial management decisions as well as to conduct sound financial analysis. (Prerequisites: ACCT 1003.)

What I Learned From This Course:

All organizations must collect and analyze financial information to make important decisions regarding operations, such as payments, budgeting, and investing in new business. In this class we learned to use financial and managerial finance theory, concepts, and tools to make better financial management decisions as well as to conduct sound financial analysis. We gained hands-on financial management experience as we compiled financial statements, analyzed and reported financial results, as well as calculated elements of the time value of money for single or multiple cash flows.

Winter 2011:        ACCT 1003 Introduction to Accounting

An introduction to accounting, this course takes a top-down approach to understanding introductory accounting documents and procedures by exploring a business’ financial statements including the balance sheet, income statement and cash flow statement. The properties and characteristics of each of these statements is presented and students completing this course are expected to understand what information can be gleaned from these statements both separately and taken as a whole. 

What I Learned From This Course:

Learned about regulations that need to be followed when preparing the financial statements as promulgated by Generally Accepted Accounting Procedures (GAAP). In addition, the course presents changes to GAAP that will take place when the U.S. adopts International Financial Reporting Standards.  (Prerequisites: BUSI 1001 or 1002, and MATH 1001, 1002, 1030, or 1040.)

 Winter 2011:       BUSI 2001   Business Law                                  

This course is designed to provide an overview of legal issues faced by managers, fundamental legal principles, how to understand contracts, and typical issues managers face, e.g., workplace law, contract disputes, and intellectual property. 

What I Learned From This Course:

I gained an understanding the fundamental legal principles in business and commerce; understanding and analyzing business contracts; legal issues in interviewing, hiring, firing; developing, using, and defending intellectual property; and the regulatory context. (Prerequisites: BUSI 1001 or BUSI 1002.)

Summer 2014:      MATH 1040 - College Math

This course provides students with accessible mathematical tools to analyze and solve real-world problems. Using these tools, students build skills in critical thinking and numerical, logical, and statistical reasoning as applied to workplace, academics, and everyday topics. Topics include set theory, logic, measurement and geometry, probability, statistics, and financial literacy. Upon completion, students will be able to apply inductive and deductive reasoning to real-world problems in mathematics.

What I Learned From This Course:

Learned the importance of algebra not only in theory but in the real world as well.  This class was also a prerequisite for statistics, corporate finance and accounting. Taken together these classes are necessary to establish any kind of foundation in developing an analytics skill-set.

Spring 2012:       SOCI 4080 Social Responsibility (Social Science)

This course is designed as an interdisciplinary synthesis of learning for Walden University undergraduates through the lens of civic engagement and social responsibility. Topics include problem-solving in contemporary society. 

What I Learned From This Course: 

Developed awareness and skills needed to sustain and advance the community in which I live. This class inspired me to want to take a more active role in social issues as they relate to homelessness and issues transitioning members of the armed forces face when reintegrating back into society once they are done serving. (Prerequisites: All other required general education courses completed.)

Spring 2012:       ISYS 3001   Information Systems in Enterprise

An introduction to enterprise information systems, this course reviews their characteristics, their impact on the enterprise, their role in organizations, and their current architectures, enabling tools, and project cycles.  (Prerequisites: BUSI 1001 or BUSI 1002.)

What I Learned From This Course:

I learned about current architectures, and enabling tools, project cycles and about Information Systems in Enterprise issues that are critical to successful organizations. Prerequisites: BUSI 1001 or BUSI 1002.)

Winter 2012:         HRMG 3001  Human Resource Management

This course provides students with a comprehensive overview of human resource management. Traditional topics such as job analysis and design, recruitment, selection, performance appraisal, training, staffing, career management, compensation, benefits, health and safety, and employee relations are examined. Technology-based resources are also evaluated.(Prerequisites: BUSI 1001 or 1002.)

What I Learned From This Course:

We learned about job analysis, job design, recruitment, selection, performance appraisal, training, staffing, career management, compensation, benefits, health and safety, and employee relations to name a few.  It was interesting to see how you might have seen these processes at work in your work place but through the class, developed an understanding of concepts that better explain what you've seen and experienced  and how various ideas and concepts work together.  

Spring 2014:   FNCE 4101    Corporate Finance

Management Concentration Seq. 2

Students gain an understanding of the decisions made by finance managers in organizations. These decisions include choosing between competing investment opportunities; valuing assets; measuring risk and return; financing the firm’s operations; making dividend policy and capital structure decisions; and valuing financial instruments. (Prerequisites: FNCE 3001.) 

What I Learned From This Course:

I had the opportunity to see the interrelationships among the functions, components, and disciplines that comprise the field of management and thereby gain a comprehensive perspective as a foundation for the further study of management. (Prerequisites: COMM 1001.)

Spring 2013:  HRMG 4201    Strategic H.R. Management

Management Concentration Seq. 3

Students learn to align human resource management functions and activities with corporate strategic goals. Strategies such as incentive cash and/or stock compensation programs, employee ownership, and non-monetary rewards are compared and contrasted. 

What I Learned From This Course:

Examined the impact on employee motivation and retention. Also looked at proper workplace standards, employee benefits, employee conduct, and challenges of attracting and maintaining talent. (prerequisites: HRMG 3001.)

Winter 2015:        STAT 2001 - Statistics

This course examines the fundamentals of probability and descriptive and inferential statistics. Hypothesis testing, simple regression, and correlation analysis are covered, with emphasis on the application of these techniques to business decision-making. The analysis and application of statistics in cases are stressed. (Prerequisites: MATH 1001 or 1040, for business administration or computer information systems majors, or MATH 1002 or 1030, for all other majors.)

What I Expect to Learn From This Course Enhanced my ability to use  statistical probability in real time work situations that require statistical analysis.  Learned how to better use statistics and analysis in my personal, academic, and work life.  This will be my last class taken to acquire my degree.

Winter 2015:       BUSI 4001   Business Capstone Course

A capstone course is designed to bring together the knowledge gained through the entire program and permits the student to demonstrate competency and mastery in the various course competencies. The major course project in this capstone course is a strategic case study. Students are expected to apply and integrate a variety of skills, tools, and knowledge to assess the strategic issues in a real-world case analysis and arrive at recommendations for change and/or improvement. 

What I Learned From This Course:

Developed the ability to demonstrate understanding and competency in complex problem identification and solution. (Prerequisites: All required core and upper-division business administration courses.)  This was one of the last two classes taken to get my degree.


Organizational Change

21st Century Systems Thinking

Walden University

Other Experiences

My Employers

My LinkedIn

My Twitter

My FaceBook


Canarsie High School

Honors and Awards

Life Long Learning


My Interests

Class Writing Samples

Work experience

Jan 1990Present


RightChoice Consulting


Experience spearheading numerous projects in the private sector as Consultant/Project Manager with RightChoice Consulting.  Provides accurate analysis in all project phases and identifies specific challenges and barriers to successful project implementation and completion.  This also includes but is not limited to managing and minimizing the effects of Project Creep (piling up of small changes which by themselves are manageable but collectively become significant), and impact analysis to analyze the impact of changes brought about by the project. 

Strongest attributes center on providing strategy blueprints and performing audits on existing knowledge assets, learning systems, organizational practices and behaviors.  Effectively applies appropriate resources to problem-solving strategies and aligns Knowledge Management, Competitive Intelligence, and Organizational Learning strategy with existing or developing business strategies.

Specialize in implementing tailored knowledge management and competitive intelligence strategies and solutions that become cornerstones to organizational strategic planning.  Effectively identifies process and system redundancies, inefficiencies, the discovery and redirection of hidden assets, and the implementation of new or improved processes or systems.

Apr 2011Oct 2014

Customer Care Specialist

Xerox, Inc.

In it's aim to provide superior products and services, increase value for shareholders, and dominate diversified markets Xerox, Inc (a Fortune 200 company) acquired ACS, Inc.  ACS, Inc. (now formally Xerox, Inc.) provides integrated support service  including new technologies; supporting the delivery of key strategic initiatives in collaboration with Verizon, Inc.

Since coming on board in April, I have been fortunate enough to be involved in a broad range Xerox, Inc. activities. Some of the more 'milestone' type activities include Verizon's transition to new ALP account management system. I assist end users in configuring and troubleshooting their telecommunication devices and software, including 3G, 4G, MiFi, WiFi, and broadband. Utilized state of the art software to effect changes in end user plans, contracts, and equipment configurations. Troubleshoot equipment, orders, cancellations, billing errors, tier 1 technical support, and all disputable circumstances regarding business transactions and agent interaction with customers.

Gathers information, researches/resolves inquiries and logs customer calls. Informs customers of available services and assesses customer needs. Communicates appropriate options for problem resolution in a timely manner. Monitors priority of calls and shifts escalated calls to assure issue resolution.  Prepares standard reports, sets and tracks cases to track workload, response time and quality of input. Responds to telephone inquiries and complaints using standard scripts and procedures. All other duties as assigned.

Jan 2008Nov 2008

Contracts Specialist

Washington State Department of Personnel

Task Oriented Descriptions:

Worked to support agency Information Services Division. Processed acquisitions, contracts which contributed to delivery of human resource support services, products and tools.Ensured assigned contracts were in compliance with state rules and regulations, while balancing business needs. Prepared and administered agreements, amendments with private vendors, and governmental agencies. Also negotiated terms and pricing on software maintenance agreements. Active participant in Washington Association of Contracts Specialist (WACS) meetings and discussions through May 2008. Assisted in advising agency staff in contract policy and procedure. Transitioned to Customer Business Services unit in June, 2008.

Jul 2000Dec 2007

Washington State Employment Security Department

Washington State Employment Security Department–Olympia, WA6/00 to 12/07

Claims Telecenter - Unemployment Insurance Claims Specialist III, -6/00 to 3/06

WorkSource Support Services - Program Coordinator II, -3/06 to 8/07

Office of Special Investigations – Program Coordinator II, -9/07 to 12/07                              

Task Oriented Descriptions:

Claims Telecenter - Provided world class customer service to citizens of Washington state in high volume government call center, handling on average of 50 to 75 calls a day. Explained base year and waiting periods to claimants. Conducted immigration verification. Detected and resolved basic and complex claim issues.  Responded to requests and inquiries regarding opening, reopening, closing claims, and filing appeals.

Selected Chosen on numerous occasions from select pool of specialists to be public “face” of the agency when deployed in the field on rapid response/mass application teams.  Assisted employers and claimants facing pending large scale layoffs and plant closures.  Explained violations and administered various types of complex claims.  Key project participant on various Employment Security Department projects while employed with the State of Washington. Work samples available.

WorkSource Support Services – Proactively conducted program monitoring reviews and evaluations.Provided technical assistance, fiscal management guidance, and assistance to field staff in disbursement of funds, resolving vendor issues, and monitoring problematic client cases.  Monitored compliance with applicable Washington State laws for WorkSource Support Services program for all 46 state WorkSource offices.Identified critical issues to make decisions or solve problems.

Office of Special Investigations -Temporary assignment working on various aspects fraud identification, fact finding, issue detection and resolution. Made binding claim decisions in accordance with prescribed legal guidelines.Gathered and preserved documentary evidence specific to Employment Security cases, e.g., serving subpoenas, conducting field audits/surveillance. Investigated allegations of fraud, represented agency, provided testimony to Office of Administrative Hearings and Administrative Law Judges.

Selected Contributions:

*Relied upon by management for extended periods to volunteer for overtime in helping address workload issues during periods of significant increased unemployment and decreased or stagnant hiring activity.  Demonstrated ability to work well under pressure in fast paced environment.

*Based on merits of previous performance, welcomed additional responsibility, and increased workload through assignment to temporary emergency lead worker position.Effectively provided technical support to staff and claimants, problem solved most difficult types of claims in the midst of department administering statewide program for temporary emergency unemployment compensation.

*Selected as Liaison to WorkSource Tacoma office on special 3 month assignment, to provide unemployment insurance claims expertise in the field.

*Selected to be on team of test subjects for new GUI software interface to be used by over 2,000 agency personnel.

*Promoted to Program Coordinator II position to spearhead the turnaround of the underperforming support services unit.In 17 months with WorkSource Operations Division was able to go from posting significant annual losses to posting $100K+ gains two consecutive program years.

*Broke record for lowest program year closeouts in 13 year program history.Received certificate of appreciation.

In Office of Special Investigations modeled customer centric delivery of claims services with customers and investigated fraud and potential fraud.

Mar 1977Nov 1989

Non Commissioned Officer

United States Army

*  Acknowledged by peers and superiors as “go-to guy” on procedural knowledge. Accounted for government property as prescribed by appropriate regulations including but not limited to AR 700-84, AR 710-1, AR 710-2, AR 710-2-1, AR 710-3, AR 725-1, AR 725-50, AR 735-5, AR 735-11,AR 750-1, DA Pam 710-2-1 10 through 10-22,DA Pam 750-8 and DA Pam 738-751.Previously held Secret clearance.

*  Managed assets in excess of $100M.Accounted for equipment that had been misreported, lost, damaged, or destroyed through Reports of Survey, Statements of Charges, Inventory Adjustment Reports, Administrative Adjustment Reports, Cash Collection Vouchers, and Damage Statements when applicable.

*  Oversaw transitions to new systems that significantly increased accuracy and production. Produced several types of computer generated reports for executive staff.

*  Requisitioned and turned-in supplies and equipment utilizing DA 2765, DA 2765-1,DA 3161, DA 1150, DA 581,DA Form 3645, and DA Form 3645-1.

*  Maintained Delegations of Authority (DA Form 1687) for authorized personnel.

*  Successfully maintained multi-million dollar Property Books, Hand Receipts, Sub-Hand Receipts, Shortage Annex’s, and Document Registers for all expendable and non-expendable supply and equipment transactions. Requisitioned expendable and non-expendable supplies and equipment, major components, SKO’s, and repair parts, to maintain authorized stock levels.

*  Developed customized processes to meet customers’ specific needs, improving accuracy, and on-time delivery.Audited and edited supply transactions, ensuring compliance with supply procedures/directives, as well as managed the receipt, storage, issue, inspection and distribution of supplies and equipment.

*  NEVER received ratings LESS THAN commendable for supply operations during Command and Inspector General inspections.

*  Provided staff and chain of command with direction, expert advice, and leadership regarding policies, procedures, and guidelines on all supply matters,

*  Procured, maintained, and disposed of equipment in all classes of supply. Includes health and welfare items, subsistence, clothing, petroleum products and lubricants, construction and barrier materials, ammunitions, explosives, personal demand items, vehicles, major weapons systems, repair parts, components including sets, kits, outfits, assemblies, and items for maintenance support. 

*  Managed supply operations through demonstrated knowledge of inventory control and management methodology, office organization, and management principles. Demonstrated extensive procedural knowledge in dealing with inventories that included additional authorized listings (AAL), basic issue items (BII), and equipment fielded with no National Stock Number (NSN).

*  Served as records management officer, monitored filing systems and ensured compliance with applicable regulations.

*  Demonstrated the ability to plan, organize, assign, review, and coordinate work production.

*  Implemented several process improvements that were recognized and implemented as “Best Practice” throughout the various commands in which served.

*  As supervisor (8 plus years) performed various administrative functions, trained personnel, monitored and evaluated work performance


Communication: Icebreaker and Teambuilding Facilitation Techniques  
Software Proficiency
Microsoft - Powerpoint, Excel, Word, Access, Works, One Note, Photo Gallery, Media Center, MS Visual Studio, Outlook, Outlook Express, Windows7, Vista, Earlier Operating Systems.   Employment Security Department Systems - SKIES, GUIDE, Brio, Jas, e-Jas, Acorde, SAVE.   Savvy end user of numerous  software packages.
Decision Making
  Personal Philosophy:  Decision making is the most critical aspect of a persons personal and professional life. It is the difference between failure and success. Identify the purpose of a given decision and discern what exactly is the problem to be solved as well as why it should be solved.  Gather information to evaluate what factors are involved and determine what criteria the solution should meet.  Assess what are the possible solutions, which are best and why.  Whenever possible seek input from others and solicit contributions, because all of us are smarter than one of us.   Make every effort to correctly assess the pros and cons, consequences and repercussions, and determine the best alternative.  These steps lead to transforming the decision into a specific and executable plan of action.  Lastly, the outcome is evaluated and clarity sought about what lessons were learned, because this last step is critical to the development of our decision making skills and judgement.  We learn, we apply, we become transformed.  
Strategic Thinking
Strategic thinking is known as the process of developing and evaluating decisions and actions in light of current and future circumstances.  This involves correctly contemplating the direction you want to go in as well as the results you want to achieve as an individual or as an organization.  As such, I've consulted in the private sector and advised state government executives in the following areas:     -  strategic planning -  strategic alignment -  strategic implementation -  strategic agility
Prioritizing Work
Remains attuned to the level of importance that my manager gives to various tasks and projects.  Shifts priorities accordingly. Prioritizes according to what is imperative and what is important.  Identifies deliverables that I'm responsible for on a daily, weekly, monthly and perhaps quarterly or annual basis. Utilizes reusable templates, which are modified as needed.  Notes items as they happen so that they don’t slip between the cracks.  Also, sets reminders for deliverable deadlines.      
Core belief on supervising and managing:   A supervisor should above all be talented, skilled, and exhibit exemplary behavior.  At the core of every successful organization is the orchestrated assembly of talent.  The key to attracting and retaining that talent is insightful front-line management/supervisors.  Managers/supervisors that like myself, would rather select an employee for talent (recurring patterns of behavior that fit the role) rather than skills or experience.  I believe you can't teach talent, but rather have to select for talent.  Talent can easily be built upon.  However, on the other hand it is often draining to try and infuse something in someone that has no capacity to learn what needs to be taught.   Adding to this, it is critical in the workplace that people know whats expected of them, therefore a supervisor should set proper expectations and define right outcomes rather than right steps.  Over the years I've developed the skill of motivating by building on each persons unique strength rather than trying to fix their weakness. I'm skilled at developing people, and more interested in finding the right fit for each person rather than the next step on the ladder. This is usually always in the best interest of the organization and the individual.
German Language Proficiency
Read, write, and speak German
Project Management
Project Management experience in the military and in the private sector
Technical Abilities
Administered small (no larger than 5 unit) networks.  Involved in network design, management, troubleshooting, backup and storage, documentation, security and virus prevention as well as managing users.