Kita Masunda

PROFESSIONAL QUALITY ASSURANCE SUPERVISOR 01/14-: Columbus, Ohio Support process team in identifying, verifying, analyzing, and implementing process improvement. Provide analytical support for process improvement initiatives. Assist in development of new process capabilities. Perform project management, analytics, Notable Accomplishments: Reduced dropped calls for 41% and Increased the help desk production to 97%. Reduced hiring cost by implementing new hiring process. Improved ACD queue process by reducing the waiting time with an increase of 13%in customers satisfaction.

QUALITY CONTROL MANAGER Reduced set up times from 10 hours to 25 minutes Reduced defects from 7% to 0.9% Wrote Standard Operating Procedures to ensure sustainment. Completed Plant layouts to improve flow, maximize floor space and increase productivity Manage and direct all a Notable Accomplishments: Improved customers satisfaction 30% annually through management initiatives.

QUALITY TECHNICIAN Responsible for reviewing all production methods and making quality improvement recommendations. Assisted in developing a quality assessment process that improved product quality by 30 percent. Part of a team that would do quarterly quality assessme Notable Accomplishments: Identified, developed and secured alternate raw materials resulting in savings for the company.