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Work experience

Feb 2011Present

XM Sales

West Corporation

An XM Sales agend receives inbound calls from customers seeking new or renewed service with XM/Sirius Satellite Radio, assists customers with the activation of XM or Sirius satellite radios, resolves customer queries and provides technical support, helps customers reactivate past due accounts, and resolve overdue balances. Sales agents are responsible for their productivity, schedule adherence, and conversion of calls to sales.

Dec 2009Apr 2011

Advanced Survey Technician

American Exteriors LLC

An AST is responsible for canvassing neighborhoods for homeowners who might be interested in upgrading their homes.  Once interest is discovered or encouraged, the AST provides marketing information and confirms contact information for the Marketing Directors.  ASTs are responsible for the number of contacts established per week and the number of those contacts that convert to appointments with Marketing Directors.  To be successful, an AST must be very self motivated, personable, knowledgeable of the products and procedures, and indefatigable.

Feb 2006Nov 2009

Assistant Manager

Kwik Shop Inc

An Assistant Store Manager is responsible for assisting the Store Manager in the profitable and efficient operation of the assigned store. He or she will assist the Store Manager in directing all store activities for maximum sales results and superior customer service in pristine clean stores, under the guidelines of the company policies, mission, and all applicable laws. An Assistant Manager must be able to efficiently manage all store activities in the absence of the Store Manager.


Aug 2004Apr 2006


Iowa Western Community College