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 Xu xiaomeng

  • Riga, Lativa
  • +37 26317809

CS Manager, Msc


I am  Xiaomeng  Xu, Chinese.  I graduated from Utrecht University of Applied Science  and Greenwich University in 2015. My  major is facility management (MSc). Now I work for a technical company, Riga,Latvia. Marketing department. There are around 60 people working in Lativa. Also have 2 brunches in the UK and Philippine. It  is object to the mobile APP game design as well as online game and public. In the meanwhile keep long-term corporation with PC game website. Such as 188-sport etc. The group is high effectively,friendly and trustfully. My bachelor degree is international trade and master degree is  Facility management, which are  relevant  with  customer  support.  I  have  customer support working experience in different fields since 2010.

Also I am interesting in the customer communication work.. I would like to get a full time job in the field of sales  or the position about customer service

I am patient,persevere and analytic. Now I am handling the Working permission in Lativia.

Work History

Nov 2015Present

CS manager(Full time)

Avoni Technology

Mainly responsible for custom communication to achieve the users best experience expectation.

  • Daily message receive and reply,
  • Online chatting with users by Liaonow software for the app produce promotion and design,
  • Working with system, checking and modifying,
  • Communicate with technical group about problems.
  • Make feedback and suggestion to report,
July 2015Oct 2015

Receptionist(Part time)

Patten hotel,Den Haag (3 stars)
  • Greeting
  • Daily calling
  • customer data update via hotel management  software
  • Working for daily sales report as well as a series of relate reports and deliver to General manager.
  • Check in-out for customers
  • Housekeepers’ schedule making
April 2015Jul 2015

Sales(Part time)

FULU tax free shop

Main production: Luxury brands, suitcase, wine etc.

  • Production introduction and sales
Jan 2015Mar 2015


Trend4business B.V (Netherland)
  • The office daily administration (daily calling, greeting and cargos number statistics)
  • Give assistance to financial manager,doing cash book .
Jan 2010Jun 2012

junior customer service(Full time) 

Globlelink, Tianjin

European and Middle East shipping lines’ consultation and quotation, shipping line sailing date advisory design.

  • Online chatting with customer companies
  • Communicate with shipping agency(CMA,MAERSK,OOCL etc)
  • Helping with the export trading process for customer
  • Making report for problems and suggestions.



Master of European Facility and Real Estate Management (MSc)

Utrecht University of Applied Science (Nederland),Greenwich University (England)

Main course: Support service, building management, information management, Project management, strategy management.


International trade (BA)

HUBEI University

Main courses: International Trade, Money and Banking,Accounting, Service and trading.


Language skills: Chinese (Native)
Language skills: English (Fluent)
Language skills: Dutch (elementary)
MS software (familar)

2009 International trading merchandiser 

(A certificate for the person is skillful for working on the international trade business) Certified by: China Shippers Association


2014  AXELOS Prince 2 foundation examination

An universally applicable repearable project management method, that enable individuals and organizations to successfully deiver the project within time cost and quality. Certified by APMG International.


Cycling, Hiking and Piano playing

My slogan: Nothing is impossible!