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Work experience

Sep 2012Present

Mediaroom IPTV Engineer

Hotwire Communications LLC
  • Management and administration of a 24x7 high-availability production environment based on Ericsson’s Mediaroom 2.0 IPTV infrastructure with over 110 physical servers and 56 virtual servers across 16 hosts supporting over 74k subscribers and 133k devices in service.
  • Patch installation, KB's, QFE's and software upgrades on Windows Server 2008.
  • Issue resolution, server health checks, troubleshooting video services with server, network and client trace log analysis. Monitoring using SCOM and management of Hyper-V servers using SCVMM.
  • Acquisition Server management. Configuration, deployment and management of Live TV Services, Service Collections, Packages, Offers, Channel Maps, Subscriber Groups, Grants, PPV, Time Shift and VOD services.
  • Video services certification at headends across the United States.
  • Set-top box stress-tests and bug reports for Mediaroom client 2.x/3.x.
  • HPE server hardware upgrades in coordination with integration engineers.
  • RAID configuration with HPE Smart Array Administrator.
  • Development and execution of User Acceptance Tests.
  • Development and implementation of Methods of Procedure during maintenance windows.
  • Development and translation of Equipment Installation and End-User Guides.

Key Projects:

  • U.S. East Coast Market Expansion
    • Racking, cabling, setup and deployment of additional Time Shift, Distribution and Acquisition servers increasing maximum live TV channel capacity from 505 to 1,000 and Instant Channel Change redundancy by deploying services to multiple DServer clusters. Installation and setup of additional HDDs to SAN modules increasing VOD asset storage capacity by 15TB.
Jun 2011Aug 2012

IPTV Project Lead/Mediaroom Engineer

Claro Puerto Rico

  • Managed a team of IPTV engineers, database engineers, application developers and system administrators.
  • Management of Mediaroom 2.0 IPTV infrastructure with over 250 physical servers throughout multiple data centers and headends.
  • Administration of Windows Server 2008 R2 systems with SQL Server 2008 running on IBM BladeCenter H System X with Advanced Management Module.
  • Management of integration teams from Alcatel-Lucent, Cisco, Technicolor, Microsoft and IBM.
  • Development of change control and conflict resolution procedures, project plans and daily operational tasks.
  • IT asset tracking, distribution and management.
  • Administration, configuration and management of back end network services and Acquisition servers.
  • Configuration, deployment and management of Live TV services, subscriber accounts, device provisioning, Service Collections, Channel Maps, Grants, Pay Per View and Video on Demand assets.

Key Projects:

  • As Project Lead oversaw the Production, Support Lab and Data Warehouse deployment phases of Claro’s IPTV platform in coordination with integration engineers from Microsoft Consulting Services and IBM Global Technology Services.
  • Managed a team of engineers, developers and system administrators during the first successful IPTV implementation in Puerto Rico.

Jan 2010Apr 2011

Technical Advisor

Independent Consultant

  • Technical consultant for thesis students from the MFA Computer Arts Department at the School of Visual Arts in New York City.
  • Database modelling and development for various interactive projects.

Aug 2007Oct 2009

Data Warehouse ETL Developer

Monster Technologies Prague, s.r.o

  • Data Warehouse ETL Developer using Business Objects Data Integrator XI R2.
  • Provided support, maintenance, issue investigation and resolution for back end ETL processes.
  • Planned and coordinated ETL and database roll-outs with project team members, development and database engineers.
  • Developed and maintained mapping logic to move data content from various source systems to Data Marts and Data Warehouse.
  • Development of Web Intelligence reports.
  • Migration of Hyperion Brio reports to Business Objects XI R2 platform.
  • Database Engineer responsible for sourcing and building ETL processes into the Global Data Warehouse using DTS and SSIS.
  • Management of ETL packages and data objects under source control with Perforce.


Key Projects:

  • Development of an Enterprise Data Warehouse using Business Objects Data Integrator XI R2  to convert the company's current architecture to a more cost-effective solution that would support common global data definitions and governance while improving online reporting through a roll-out of a Business Objects Enterprise  XI R2 platform.
  • Business Intelligence globalization brought self-service reporting capabilities through standardization of global internal reports. The team managed to increase global customer experience, replace offline reporting and enhance online reporting while consolidating Rapid Marts.

Oct 2005Jul 2007

Business Intelligence Solutions Consultant

Fusionworks, Inc.


  • Developed proof-of-concept, prototypes and database models supporting presales efforts using Business Objects XI R2 with Windows Server 2003.
  • Installed and upgraded Business Objects XI enterprise application suite in large scale environments, such as private businesses and government institutions.
  • Trained users on-site and provided technical support on Crystal Reports Server XI and Business Objects Enterprise XI.

Key Projects:

  • Developed a Data Warehouse for the Department of Education of Puerto Rico using SQL Server 2000 and Business Objects Data Integrator XI R2. Built automated ETL processes using Data Integrator Designer, DTS and Stored Procedures integrating diverse in-house data sources and Oracle Data Repositories for data gathering, cleansing and updating Data Stores. Designed Web Intelligence reports based on business requirements defined with Universe Designer. Installed and deployed Business Objects Data Integrator XI R2 ETL tool. Upgrade of department wide Business Objects XI implementation to XI R2. Trained end-users on existing Business Objects applications.
  • Developed custom financial auditing solutions for Puerto Rico's State Insurance Corporation using SQL Server 2000 interfacing with DB/2. Developed online reports using Business Objects Enterprise XI R2 Web Intelligence.


May 2005Oct 2005

Systems Consultant

ITGroup Technology Consultants, Inc.

  • Developed applications and utilities for Pocket PC using eVB, Visual Basic 6.0 and VB.NET.
  • Designed custom financial analysis reporting solutions using Crystal Reports 10 with SQL Server 2000.
  • Research and development of interfaces for financial applications such as QuickBooks.
  • Provided on-site user training and technical support.

Key Projects:

  • Development and deployment of a mobile application used by suppliers in Puerto Rico for on-site product scanning, inventory and sales fulfillment.



BSc. Computer Science

University of Puerto Rico


  • Mediaroom 3.0 Functional Architecture

  • Mediaroom 2.0 Architecture

  • Mediaroom 2.0 Boot Camp

  • Business Objects Enterprise XI Release 2
  • Business Objects Enterprise Data Integrator XI Release 2

Software Tools

  • Ericsson Mediaroom Server 2.0 & Client 2.4
  • Microsoft Windows Server 2008 R2
  • Microsoft SQL Server 2012
  • HPE Smart Storage Administrator
  • IBM BladeCenter H Advanced Management Module
  • SAP Business Object Enterprise XI R2
    • CMC, Universe Designer, Web Intelligence, Dashboard Manager, Performance Manager
    • Deployment, Administration, Security, Upgrade
  • SAP Data Integrator XI R2
  • SAP Crystal Reports Developer/Server XI
  • Microsoft Visual Studio 2012
  • Microsoft Project
  • Sybase PowerDesigner
  • TOAD for Oracle
  • TSReader
  • Wireshark
  • Perforce
  • Jira



  • Spanish - fluent (native)
  • English - fluent
  • Italian - basic