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Justin Bryan Hillstead

Experienced IT Professional

Work experience

2008-102012-08

Database Analyst, Hp

Navy/USMC Boise, ID
Database Analyst, HP Enterprise Services, Boise, Idaho Working as a defense contractor for the US Navy and US Marine Core i had the opportunity to support the world's largest Intranet(NMCI). My main role was maintaining data integrity for high level server applications for thousands of our armed forces all across the world. With thousands of applications being supported on the NMCI, i had the opportunity to help solve the" unsolvable" ticket queue which would range from complicated registry errors to decoding approved internally build applications on the network. During my time at HP i closed over 15, 000 tickets with strict SLA that were meant to be kept under the strict contract HP was given from the Department of Defense..
2013-12Present

Freelance Developer

OnDemand Seattle, WA
Freelance Developer Area, Building new or editing existing mobile and web projects hosted on windows and linux based stacks. Completed tasks ranged from building new websites and applications or troubleshooting existing code. Maintained a high customer rapport while helping them complete or understand various projects.
20072008

Escalated Technical Support Specialist

Apple Inc

Providing escalated support for agents and third party vendors with unsolvable technical tickets related to the iPhone and iTunes product categories. Support was provided for both x86 and ARM devices that were unable to be resolved from Tier 2 agents.

2013-07Present

Rideshare Driver

Lyft and Uber Phoenix, AZ and Seattle, WA

Driving thousands of passengers from every type of demographic while maintaining excellent customer service navigating unpredictable road conditions. Experience has opened my ability to manage any type of situation that is presented while maintaining composure.

Education

20092017

Business Management

Boise State University Boise, ID

Business Management and Computer Science courses with 

20072009

Business Administration

Eastern Arizona College Thatcher, AZ

Studied business administration at Eastern Arizona College in Thatcher, AZ. Classes were completed on campus and on EAC's online course software.