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Professional Summary

My name is Ryan Nix and I am looking for a career that I can be proud of and give it my all on a daily basis. Out of High School, I started working retail as a Cashier. Within a year management asked me to step up to a supervisor position. I eventually accepted and have been working as a Customer Service Manager for about four years. 

I am looking to work for a company where I can learn new skills and continue to build a better life for me and my family. My goal is to find a company that I can grow with and establish a career.

Work experience

Nov 2014Present

Assistant Customer Service Manager

Harris Teeter
  • Delivering world class customer service. 
  • Managing the entire front end of the store.
  • Extensive knowledge of Front End operations including accounting. 
  • Solving problems quickly and efficiently. 
  • Creating and managing the schedule for all front end associates. 
  • Managing up to 40 associates.
  • Accepting and responding to customer complaints. 
  • Interviewing and hiring of baggers, cashiers, accountants, etc. 
  • Developing associates into world class customer service experts. Including monthly reviews and constructive advise. 
  • Walking throughout the store making sure it is safe from any potential hazards.
  • Creating and maintaining a safe, friendly and comfortable store for customers to enjoy. 
  • Preforming audits on registers and daily counts of the Office. 
  • Working closely with store managers and directors to ensure the store is functioning at it's highest capacity. 

Sep 2013Sep 2014

Customer Service Manager

Walmart
  • A Walmart customer service manager is required to have an in-depth knowledge of Walmart stores and products as well as assertive leadership qualities.
  • A manager must communicate and exercise sound judgment and organizational practices.
  • In addition, a customer service manager is required to have experience in business or retail finance and polished interpersonal skills.
  • The responsibilities of this job include: -Overseeing the front-end operations of the store including Cashiers, Cart Associates, People Greeters.
  • Making sure the front-end of the store is clean and safe.
  • Using sound judgement to make decisions on pricing and customer satisfaction.
  • Performing cash register audits.
  • Resolving customer service issues.
  • Monitoring schedules of all cashiers.
  • Making sure they receive their breaks and lunches on time.
Feb 2012Sep 2013

Cashier

Walmart
  • Walmart cashiers operate cash registers at the front of the stores, greeting customers warmly as they make purchases.
  • They scan all items, process cash, check and credit card transactions and deactivate security devices on bags and items purchased.
  • As a Walmart cashier, you maintain the required amounts of cash in your registers and request price checks when necessary.
  • You also verify customers' ages when they buy restricted merchandise such as beer or wine.
  • Cleaning work areas and returning merchandise to shelves and racks are other responsibilities of the Walmart cashier. 

References

Tiffany Wayland

(757)912-4299

Stephen Kukla

(630)456-0048

Education

Skills

  • I am a very fast learner.
  • I am proficient with computers.
  • I have a good general sense of technology and how it works.
  • Hard working.
  • Eager to learn and grow.
  • I am good with my hands and enjoy handiwork. 
  • Safety-minded worker
  • I understand safety in the workplace and I understand how crucial it is.
  • When I learn something new, I know it and perform to the very best of my ability. 
  • I have exceptional Customer Service Skills.
  • Can lift heavy objects and use proper lifting techniques 
  • Exceptional people skills with both customers and associates.

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