Daniel Arroyo S / VP Sales & Marketing Sunset Group
+52 984 877 2400 Ext 7804
My experience is based on the management of multinational as well as independently owned Hotels & Resorts in Mexico, the Caribbean and Latin America. I have worked in a wide variety of sectors that range from Business Hotels, to Leisure Resorts as well as “Vacation Clubs” in high demand destinations and leaders in each of its business sectors.
The main focus throughout my career has been the implementation of organizational changes, and the alignment of the mission and vision of the company with the resources, processes and standards in order to guarantee an appropriate and updated product delivery. This leads to consistently exceeding guests´s and client’s expectations and therefore to maximize profitability.
My objective is to consistently maintain the value of the company at a high strategic level by gaining operational efficiencies, process systematization and the execution of development and productivity models within human, financial and material resources.
Fluent in Spanish and English. Colombian and Mexican citizenship. Actual residence in Cancun, Q.Roo, Mexico Willing to be relocated to another city or country
Summary of Qualifications
HACIENDA TRES RIOS, Rivera Maya, Q. Roo, Mexico - 259 Suites - 5 Star
ROYAL SUNSET, Cancun, Q. Roo, Mexico, 200 Suites - 5 Star
SUNSET MARINA, Cancun, Q. Roo, Mexico, 100 Suites - 3 Star
SUNSET FISHERMEN, Playa del Carmen, Q. Roo, Mexico - 100 Suites - 4 Star
OCEAN SPA, Cancun, Q. Roo, Mexico - 157 Rooms - 4 Star
LAGUNA SUITES & GOLF, Cancun, Q. Roo - 47 Rooms - 4 Star
Manage the operation of six (6) hotels by developing and implementing strategies and services that exceed the needs of owners, business partners and guests.
Development and Implementation of business strategies aligned with the mission, vision and values of the company.
Achieve profitability, successful execution of standards and obtain 100% of guest satisfaction by creating an environment of continued learning within a culture of team work in which team members are provided the necessary understanding and resources to guarantee the compromise with the brand.
Guarantee an excellent vacation experience that allows the immediate investment in memberships to the Vacation Club
WYNDHAM CASA GRANDE MONTERREY, Monterrey, Nuevo Leon, Mexico - 190 Rooms
CASA GRANDE CHIHUAHUA, Ciudad Chihuahua, Chihuahua, Mexico - 115 Rooms
CASA GRANDE CIUDAD JUAREZ, Ciudad Juarez, Chihuahua, Mexico - 145 Rooms
CASA GRANDE DELICIAS, Delicias, Chihuahua, Mexico - 100 Rooms
MICROTEL INN & SUITES By WYNDHAM CHIHUAHUA, Ciudad Chihuahua, Chihuahua, Mexico - 108 Rooms
MICROTEL INN & SUITES By WYNDHAM CIUDAD JUAREZ, Ciudad Juarez, Chihuahua, Mexico - 200 Rooms
MICROTEL INN & SUITES By WYNDHAM CULIACAN, Culiacan, Sonora, Mexico - 113 Rooms
MICROTEL INN & SUITES By WYNDHAM TOLUCA, Toluca, Estado de Mexico, Mexico - 129 Rooms
In charge of developing marketing and sales strategies, ensure a profitable operation based on the integration of efficient work teams.
Evaluation, enhancement and implementation of basic and complimentary services.
Development of the organization and documentation of processes based on the identification and execution of standards as well as improvement and evaluation of the eight hotels in the organization.
Development of new projects
Manage responsibilities for the role of Managing Director of Operations
Managing Director of the hotels Radisson Hacienda Cancun and Ramada Cancun City located in Cancun, Mexico.
Lead the process of incorporating each property into the Radisson Hotels & Resorts and Ramada franchise standards respectively
Responsible for operations of fifteen (15) hotels and resorts in Mexico, Venezuela, Dominican Republic and Curacao
Development of strategies for the growth of its portfolio of properties
Lead the implementation of the organizational culture as well as the launch and execution of operational standards and metrics in all of the hotels and resorts. Build and maintain a strong relationships with the owners of all hotels and resorts
Conversion and implementation of the operational and administrative systems for the All Inclusive concept in Curacao Caribbean Hotel and Royal Sunset Hotel
Management of Pre-opening and opening functions of Portofino Mare Hotel
Hiring and training of new employees
Responsible for the achievement of financial goals and guest satisfaction
ROYAL MAEVA BEACH RESORT, Huatulco, Oaxaca, Mexico -
Management of five stars All Inclusive resort with 300 rooms.
Responsible for strategic planning and execution as well as daily operations of the Food and Beverage, Rooms Division, Enginnering and Sport & Entertainment departments
Management of costs and expenses to reach efficiency goals and guest satisfaction
Development of new system for the collection and tracking of guest feedback and the implementation of enhancements identified through this process
PUERTO PLATA BEACH RESORT, Puerto Plata, Republica Dominicana
Management of four stars all inclusive resort with 300 rooms
Responsible for the achievement of financial, operational and guest satisfaction goals
Development and implementation of strategies and services that meet or exceed the needs of the owners, employees and guests
CASA DE CAMPO BEACH & GOLF RESORT, La Romana, Republica Dominicana
Responsible for the operation of the Food and Beverages division in a luxury resort with up to 1,200 rooms, villas and small houses
Management, supervision, evaluation and innovation of twelve restaurants operated with high standards. Leadership of working groups comprised by Executive Chefs and Restaurant managers
Ensure the achievement of income, profitability and guest satisfaction goals in relation to food and beverages.
HOTEL SANTO DOMINGO / HISPANIOLA HOTEL & CASINO, Santo Domingo, Republica Dominicana.
Responsible for the operation of the Food and Beverages division of two five and four stars city hotels in Santo Domingo, Dominican Republic
Incharge of the daily management of five restaurants and two bars in both locations
Management of planning and execution of banquets and events
INTER CONTINENTAL HOTEL EL PRADO, BARRANQUILLA. COLOMBIA.
Responsible for all operational functions of the Food and Beverage Department in a five stars hotel of 220 rooms, 3 Restaurants, 2 Bars and Banquets Rooms.
Management of sale and delivery of high quality products
Leadership and supervision of highly motivated and professional team
Ensure achievement of revenue and earnings targets as well as guest satisfaction
INTER-CONTINENTAL HOTEL CALI, COLOMBIA
Assist in daily management functions of Food and Beverage Department in a five stars hotel of 330 rooms, 5 restaurants, 2 bars, 1 Disco and a successful banquets and conventions operation.
Provide high quality service and obtain 100% guest satisfaction.
Completed professional practice program in a hotel of 350 rooms, located in the financial center of Kingston, Jamaica.
Learned and completed daily tasks of different departments of the hotel during ten months
Achieved course of English language