Mary Muhha Ignacio

Mary Muhha Ignacio

Work History

Work History
Aug 2013 - Present

Secretary

GRAND MOVE REAL ESTATE

SECRETARY- Al Ain Centre, Bur Dubai, Dubai

Perform marketing tasks to help sell homes and fill vacant rental properties. Creating advertisements, posting photos and videos of available properties, producing brochures and fliers, planning open house events, scheduling property tours and answering questions about advertised properties. Gather information about people who are interested in buying or selling properties. Perform multi-tasking job as receptionist and administration, Answer and respond to customer inquiries and needs. Handle and process customer needs and requirements relating to real estate deals. Interact with clients, owners, tenants and lessees and handle their requests and needs. Assist and support real estate attorney in handling litigation cases. Prepare drafts, agreements, leases and other related documents. Assist and support administrative staff in processing customer requests. Interact, plan and schedule meetings and conferences between tenants, owners, communities, project developers and attorneys. Maintain and manage all databases relating the real estate functions and activities.

Jun 2011 - Jun 2013

Customer Service Representative/printing Operator-Mermaid

MERMAID EXPRESS DMCC

CUSTOMER SERVICE REPRESENTATIVE/PRINTING OPERATOR- HDS Tower, Jumeirah Lakes Towers

Maintains records for management reports and inventories of supplies needed. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. Perform filing duties in conjunction with specific customer requests. Make invoice, quotation and delivery note. Coordinates, schedules, facilitates and monitors printing and production services; reviews online print requests; organizes and implements a production work schedule for processing requests; develops database and maintains job log for assigned projects; creates and implements an accountability system for each phase of the production schedule to insure the timely completion and availability of projects; researches, evaluates, and forecasts trends in commercial printing technology and processes; provides direction and support during schedule interruptions to accommodate emergency requests; operates printing presses, cameras and other production equipment as needed; performs monthly safety inspections on equipment and record-keeping; inspects and verifies completed projects meet quality standards; monitors all printing systems to insure appropriate and safe procedures are followed as required by operation manuals; maintains inventory of paper, bindery supplies, toner, and other consumables; orders supplies and verifies accuracy of billing; performs other related duties commensurate with the requirements of the printing and production department.

Sep 2010 - May 2011

Secretary cum Receptionist

Parmar Tailors

RECEPTIONIST SECRETARY- Almas Tower, Jumeirah Lake Towers

Ensure that customers and people visiting the office are comfortable in getting their queries cleared. Accountable to customers and scheduling their appointments for their fittings. Inform clients about their appointments and timings, so that there is no problem in managing activities. Handling phone calls by following telephone etiquette(take messages, or transfer calls to appropriate office personnel), greeting customers, offering clients' seats and making them comfortable. Encoding the job slips to the system. Good in drafting letter, prepare and manage correspondence, reports and documents. Implement and maintain office systems(maintain schedules and calendars), and handle incoming mail and send mails to designated personnel or customers Set up work procedures and maintain filing systems

Aug 2008 - Sep 2010

Customer Service Representative

Kinkos

CUSTOMER SERVICE REPRESENTATIVE(CASHIER)-Khaleed Bin Al Waleed, Bur Dubai, Dubai

UAE Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries and handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications and process orders, forms, applications and requests Manage customers' accounts and keep records of customer interactions and transactions Record details of inquiries, comments and complaints and record details of actions taken Manage administration and communicate and coordinate with internal departments

Jun 2007 - Apr 2008

General Office Clerk

Hapco Import & Export of Car Spare Partss

GENERAL OFFICE CLERK(Secretary)-Jebel Ali Free Zone

Look for low cost suppliers of automobile spare parts. Negotiate/bargain with suppliers Receive/attend to telephone calls from clients and employees. Make sure that all requests are acted upon by the concerned parties: suppliers and company staff thru follow-ups via phone, fax and email. Update and maintain accurate filing system to ensure easy data retrieval. Prepare correspondences.

Aug 2002 - Jun 2007

Branch Secretary

Motortrade

BRANCH SECRETARY- Paseo Del Congreso, Liang,

Responsible for documentation, records keeping, handling petty cash fund and other clerical tasks (Inventory, Ordering, Reports, Contract explaining and signing) Responsible in processing the plate numbers from suppliers to land transportation office.

Education

Education

B.Sc

COLLEGE Saint Louis University

Skills

Skills

ADM

Multi-Tasking

Property

flier

RENTAL

PerForm

Certifications

Certifications
Nov 2008 - Present

Photoshop and Illustrator

Dubai Ministry of Education