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Summary

Innovative leader with a passion for creating an immersive, unique client experience while providing top level service

Relevant Work Experience

Mar 2017Mar 2018

Styling Team Lead

Stitch Fix | Men's

Full time, 40-50 hours per week, mostly Monday through Friday, occasional evening and weekend work, quarterly travel, 60% telecommuting 

On the ground leader during the roll out of a new business line in the region

Developed strategic toolkit for internal recruitment process to provide instructions and timelines on how to navigate process and meet goals

Planned and executed local internal and external                                                        recruiting events

Created, managed and delivered unique and interesting content/campaigns for various audiences, both internal and external 

Display high levels of confidence when speaking to groups or individuals 

Participated in preparation, planning and execution of                                                       monthly regional events (i.e. new employee training, workshops, road shows, pop up shops, and influencer events) 

Organized and communicated highly detailed planning and time management objectives verbally and in writing to ensure team members understand goals and responsibilities

Consistently achieved on-goal performance for self and team, often performing in the top 10% for quality/sales

Grew Team Efficiency metric by 15% in Q1 of FY2017

Set challenging, self driven benchmarks for personal success and plan development strategies by which to achieve them on a quarterly basis

Jan 2015Mar 2017

Styling Team Lead

Stitch Fix, Inc.

Full time, 40-50 hours per week, mostly Monday through Friday, occasional evening and weekend work, quarterly travel, 80% telecommuting 

Screened, interviewed and hired client facing employees

Assisted in the training of thousands of new employees to quickly integrate them into the department’s workflow, growing the region by 650% in 2 years

Presented the technical component of the Styling Process at New Stylist Trainings

Hosted monthly Team Bonding Events i.e. Happy Hours, Brunches, Sports Outings, and Family Days 

Fostered an active, online community to engage the remote team and encourage partnership, feedback, and relationship development 

Managed the development and training of over                                                                      200 employees, with teams of 50-75 at any time

Created development plans for direct reports, successfully resulting in four promotions to Leadership roles

Maintained a high level of visibility with the Remote Team by presenting a variety of topics at regional events

Immersion Partner for regionally based platform Engineer, teaching the styling process/platform to deepen the understanding of challenges and drive improvement and new features

Active participant on multiple working teams, fostering cross regional and departmental partnerships, playing a pivotal role in the development of departmental processes

Regional Event Committee Chair, working to ensure that regular departmental events are planned, coordinated and promoted

Promoted and supported the charitable initiatives of internal events supporting SafePlace, Dress for Success, Soles4Souls, and Toys For Tots

Jul 2014Jan 2015

Stylist and Client Advocate

Stitch Fix, Inc.

Part time, 15-20 hours per week, flexible work schedule, telecommute role

Built enduring relationships with clients through personalized shipments and stylist notes

Assisted solving client issues by connecting with correct department to ensure exchanges, returns or billing questions were resolved 

Followed up with clients on satisfaction and resolution of issues addressed 

Consistently exceeded expectations with metrics, delivering a high quality experience for clients - maintained quality, efficiency and sales numbers in the top 10%

Provided supportive coaching to a peer helping them achieve goals

Assisted Team Lead in improving our team numbers as a whole by developing ideas to increase productivity

Assisted with interviewing potential Remote Stylist candidates

Jan 2010Dec 2012

Client Facing Event Specialist

Violet Crown Caterers

Full time, required on site, in office and telecommuting work

Average 40-60 hours depending on bookings, often included nights and weekends

Assisted clients with planning of events development of menu to reflect event aesthetic

Crafted and executed client contracts

Responsible for all billing and sales tracking

Collected all deposits and payments

Interviewed, contracted and managed all event staff

Curated design for table decor and set up

On site at all events to manage run of show and ensure a positive experience for guests

Conducted post event evaluation and and analysis to relay feedback to staff 

Tracked feedback over time to ensure improvement

Dec 2007Oct 2009

Business Development Manager

Kipp Visual Systems, Inc

Full time, 40 hours a week

Required half day in office and half day visiting clients 

Minimal out of town travel required

Engineered and designed custom systems for client applications

Fostered existing client relationships creating trust between vendor and client and boosting client retention

Secured and maintained Fortune 500 accounts, as well as health care facilities, and federal, state, and local governments

Developed and presented client specific training programs

Processed invoices and collected payments from customers as needed

Developed and executed industry specific trade show with strategic partners 

Managed company presence at events in person, and supported logistics of all shipping and travel for attendees and materials

Responsible for managing the redesign of company branding - conceptualizing and implementing new print marketing collateral and redesign of web presence

Implemented and maintained a CRM database used throughout the company