18 Administrative employees ( 4 chineses - 14 local) + 89 outsourcing employees + 2 LSP, Warehouse area coverage: 30.000 Mtrs2/ 5 main boxes (Admin units) 1 management box.Inventory values: around 120MM USD
Pre Sales Support: Actively participate in the presales project decision making, SLA management, customer assessment, supply marketing, bidding phases, logistics budget estimation, contract reviews and supply solution.
Production & International Deliveries: Close follow up of production phase according to the customer requirement date ( CRD) international logistics issues, customs clearance procedures and warehousing services oriented to project success.
Customer Service Management: collection of customer needs to design logistics solutions according to specific requirements such as: barcodes, serials, RF, risk assessment, communication channels building, and so on. Face-to-face logistic interface, survey and analysis of complains in order to optimize solutions to increase satisfaction.
Project Implementation Support: synchronizing with weekly meetings with PMs and AM customer targets and source planning.
People Management: implementing motivational strategies to avoid labor turnover.
Risk & Complain Management: Monsthly basis customer satisfaction survey to follow of problems, control table, and solution plan to mitigate risks.
Supplier management: Bidding, analysis and selection, evaluation and performance feedback + quality follow up closely.