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Work History

Mar 2016Present

NSD Technician 2

Comcast

Apply configurations to network device's during the maintenance window.

Prepare SMOP's and configurations for upcoming CMTS maintenance's.

Strong ability to solve complex issues without supervision.Perform IOS upgrades.Standing up new CMTS' utilizing IP control, Port Allocation, and national config templates.

Provide technical leadership and guidance with regards to practices, procedures, techniques, support, and mentoring to teammates.

Jan 2014Mar 2016

NSD Technician 1

Comcast

Utilize Spectrum alarms to identify, ticket, escalate, or resolve network issues.

Troubleshoot CMTS's for load balancing, fiber-node, DSG tunnel, and other customer impacting issues.

Perform license reclaims and adds using the Cisco portal.

Ability to communicate with headend technicians and local engineers to resolve issues with network devices.

Fail over SRM's, SRE's, SUP's and linecards as needed to diagnose equipment and prepare RMA's.

Proven ability to multitask and work collaboratively with a team.Monitor and ticket network devices using Spectrum and TTS.

Add or move IP scopes for capacity and node moves. 

Jul 2012Jan 2014

HFC Tech 1

Comcast

Developed a database to identify video issues for the entire West Division. 

Implemented a HTML study guide and assisted several coworkers with their advancement.

Provide guidance, assistance, and solutions to teammates.

 Willingness to handle any high priority events responsibly.

Operate diagnostic tools such as Watchtower, Scout, PathTrak, and TTS.

Mar 2010Jul 2012

Communications Technician 3

Comcast

Familiar with functions and equipment in a HFC broadband network.

Strive for complete customer satisfaction at all times.

Dedicated to excellence and proven to be a highly effective employee.

Think critically and resolve issues with subscriber’s high speed Internet, cable television, and phone.

Able to finish projects despite obstacles or redirect when necessary.

Ability to use multiple tools to isolate problems in the distribution network.

Good exposure to installing and maintaining LAN in customer homes.

Recent Training

2015

JunosTroubleshooting in the NOC

Juniper