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Work experience

Jul 2009Present


Silver Leaf Resorts
  • Memorized a two hour presentation on the Silver Leaf resorts Timeshare program. Screen all potential customers for 15 minutes in an interview using a 13 step sales technique.
  • Build trust and rapport with customers to understand their travel and vacation wants and needs before showing the resort.
  • Rank in the top 15% of all sales agents by averaging a 30% close rate out of 40 tours per month, ranging from $5000 - $20,000.  Applied strong closing techniques at the end of the presentation, asking for a Down payment and creation of a financing plan.
  • Manage the sales to a party of up to six people, maintain their attention in a large room full of noise and other tables with tours. Match up everyones likes with our program.
Jul 2008Apr 2009

Tech support/ Sales CSR

  • Consistent leader in department by averaging 150 calls a day.
  • Managed customer accounts for their internet, telephone and cable.  Averaged a 80% upsell rate and often recognized by management for the highest upsell percentage.
  • Increased sales average 800% in 6 months.
  • Helped train department employees on sales transition and key entry to increase their sales averages.
  • Excelled at de-escalating angry customers efficiently and effectively.
Jan 2004May 2008


  • Dock supervisor for two years, managed twelve employees to ensure efficient packing of trucks and airplanes.
  • Promoted to inside sales.  Managed the sales cycle from company introduction, surveying needs of customer and creation of proposals, to closing and managing the account.  Managed accounts in excess of two million dollars.   
  • Eventually was promoted to a combination of inside and outside sales visiting customers onsite and offsite to close new business.


CCNA Certification in progress

Pursuing CCNA certification . Maintaining Servers the internet network runs upon.

Sep 1989Jun 1991


LD BELL High school


Computer Skills
I am an expert and fast learner of computer platforms used by companies, familiar with all MS applications , all windows operation systems , mac osx.


Mitch Bullock

Can verify time and progress and performance at Bullogisitcs

Lesie Mendez

Co-Worker that can verify my time and performances.

Mike McWherter

Friend for 15 yrs .Can verify my personal character.

Terri Shreeves

I worked on the side of Bullogistics as an underwriter. She can verify time and quality of work.

Jack Chapman

Coworker on my team, can verify I am lead of team and sales in department.


I am a computer savvy individual specializing in Tech Support sales and data entry .Looking for a professional , well established company I can expand my current skills based on my performances. My goal is to complete my CCNA certification so I can support and stabilize the DNS servers in which the network runs upon.


Computers , Art: oil painting and illustrating at a master level , animals specifically Saltwater fish and corals